Park Plaza Westminster Bridge London

房間寬敞，日常用品齊全。地理位置優越，出門就是威斯敏斯特大橋，出行方便！

I stayed at the Park Plaza Westminster Bridge for 2 nights. I booked and pre-paid for everything on Trip.com. At check-in, I was told the upgrade to a Studio would cost £50/night, hence, £100 for the two nights. I agreed to the upgrade and paid for the £100 at check-in. At check-out, my card was charged an additional £100. The staff told me the upgrade was £100/night, £200 for two nights. He gave me an invoice. I immediately disputed the extra £100 charge, as that wasn't what I was told and agreed to at check-in. He got another colleague to look at the system, and she confirmed I should not have been charged the extra £100. (The price difference between the room type I booked and the upgrade on the dates of my stay was only £43/night), so charging £50/night for the upgrade makes total sense.) The front desk staff told me I would be refunded the £100 immediately and they will email me a new invoice with the correct prices. Over 2 weeks have passed, I have not seen a reversal or a refund to my card, and I have not been sent a new invoice. Worst of all, I kept calling up the hotel and they said there's nothing they can do and told me to email the Admin team. I emailed the admin team a number of times and had no response, not even an automated email receipt. This is simply appalling.

地理位置優越，帶娃走走玩玩因為位置好中午還能回酒店休息一會下午繼續出門;酒店工作人員有禮貌，主動幫我拉箱子，中途娃的帽子不見了，酒店員工很細心的幫忙尋找。離開時叫不到車工作人員也幫忙解決了;房間安靜，每天打掃，面積在倫敦的酒店裡算比較大的了，有個獨立的客廳。下次到倫敦還會再次選擇這家酒店。

Je vous assure que j’ai été ravi d’avoir fait le choix de cette établissement, et même surclassé par les conseils de l’accueil tout été parfait jusqu’au petit déjeuner et la proximité des sites les plus célèbres de Londres .

酒店的地理位置實在太好了，大笨鐘、倫敦眼都近在咫尺，可以步行抵達。房間很適合帶娃家庭，主卧的床有1米8，沙發床也有1米5，在倫敦這種地方，能有如此大的床真的是感人！每天都有人打掃衞生，非常滿意的一次住宿。就是酒店的早餐單調了一些。

非常nice