Four Points Flex by Sheraton London Kensington Olympia

優點：外環境不錯，周邊安靜，出行方便。 缺點：房間老舊窄小，設施應該是上世紀的，地毯不乾淨，衞浴衹能容納一個人洗漱。 沒有提供什麼服務，自助服務。

很滿意，距離展館很近，除了隔音不太好，其他還是可以的，酒店很乾凈，每天都有人打掃，早飯也還可以的，一切都很好，下次還會來

地理位置好，房間小了點 衞生整潔

I had a mixed experience at this hotel. I rang a couple of days before I was arriving to ask how to get to the hotel and the girl who answered the phone said, and I quote, "West Kensington and follow the map" before slamming the phone down, so she couldn't have been any less helpful if she had tried! I did my own research as to how to get there and when I arrived I found a clean, modern hotel in a quiet area. I had a standard room - but the window was completely blocked on the outside so you couldn't see out of it, and the television didn't work. The young man on reception did his best and was keen to help - he said he couldn't mend the television but would move me to a different room the next day, which he did. Disappointing overall and I wouldn't stay here again.

Great experience, lovely hotel near two tube stops. I will be coming here again. Everyone was kind and accommodating!!!

If you want a relaxing hotel experience, I would not recommend staying here. There are many other places to go in London — I advise booking from those! We booked two rooms for the end of September 2025: one for my boyfriend and me, and one for my mother-in-law. Here’s what happened. Issues with Early Check-In: We had reseved an Early Check-In. The information provided to us led us to believe that booking Early Check-in in advance + agreeing to pay extra £30 this would be a guaranteed service. We were very disappointed upon arrival as were told that the rooms were not ready, as it "still depends on availability." If a service is dependent on availability, it should have been informed clearly. Serious Billing Errors: Once we checked in, the hotel attempted to charge the full cost of the rooms a second time, which was nearly €500 per room. This attempt happened to me twice (luckily both declined), but my mother-in-law was unfortunately charged a second time. This is an huge error, forcing her to spend time on her holiday calling her bank to get the transaction cancelled to avoid waiting days for the refund. This significant financial inconvenience spoiled the start of our trip. Plus it was clear to us that even the staff did not understand what happened at first. Inadequate Compensation: The only compensation offered for these significant errors was a free breakfast for one morning, valued at approximately £29.85 in total. This felt completely inadequate given the time wasted, the financial stress of the double-billing, and the overall lack of service we experienced. We do not feel the hotel genuinely cared about the inconvenience and financial trouble caused. Even after feedback send via their website. The hostess on the front desk informed us that it was her first day on the job. She was left alone to deal with customers. So thorough onboarding clearly isn’t part of this hotels values.