Citadines South Kensington London arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you so much for your kind feedback! We're thrilled to hear that you had a happy experience with us. It was our pleasure to host you, and we're delighted we could make your visit enjoyable.We look forward to welcoming you back again soon!Warm regards,Iman Taoufik IvanovResidence Manager

Majoituspaikan vastaus: Dear Jason, Thank you for your kind review! We're so glad you found our location convenient and felt your stay was good value for money. It means a lot to us to know you had a positive experience. We hope to welcome you back again soon! Kind regards Ethan Young / Senior Receptionist

Majoituspaikan vastaus: Dear Guest, Thank you for your honest feedback! We're really pleased to hear that you enjoyed the service and found our team’s attitude to be positive — we always aim to make every guest feel welcome and well cared for. We completely understand your comment about the property feeling a bit older. The good news is that we’re due to undergo a renovation soon, and we’re excited about the updates and improvements to come! We truly appreciate your input and hope to have the chance to welcome you back to a refreshed and even more comfortable experience in the near future. Kind regards Ethan Young / Senior Receptionist

Majoituspaikan vastaus: Dear RyeoAuyeung,Thank you for your feedback and we hope to welcome back you soon at Citadines South Kensington.Best regards Iman Taoufik IvanovResidence Manager

Majoituspaikan vastaus: Dear Cynthia,Thank you so much for your wonderful review following your recent stay with us at Citadines South Kensington London.I was thrilled to read such kind words and delighted that you had enjoyed an excellent stay and experienced great guest services from the team. I would like to thank you on behalf of the hotel staff for staying with us and for sharing your feedback on Trip Advisor. We look forward to welcoming you back at the hotel soon. With best wishes, Iman Taoufik IvanovResidence Manager

Majoituspaikan vastaus: Dear Hoel, Thank you for your review! We're thrilled to hear that you found our location in Hyde Park convenient, with supermarkets and restaurants nearby. We’re also glad you found our accommodation cost-effective. Just to clarify, as we operate as an apart-hotel, rooms are cleaned on a weekly basis rather than every three days. We hope this provides you with the flexibility and privacy you need during your stay. Thank you again for your feedback, and we look forward to welcoming you back in the future! Kind regards Ethan Young / Senior Receptionist

Majoituspaikan vastaus: Dear Guest, Thank you for sharing your feedback. We're glad to hear the location was convenient for your visit to the Royal Academy of Music and that you found the mattress comfortable. We sincerely apologize for the issues you experienced during your stay, particularly with the curtains, the early morning noise from the garbage truck, and the water quality. We understand how frustrating these inconveniences can be. We will look into improving these aspects to ensure a better experience for future guests. Your comments are truly valuable, and we appreciate you bringing them to our attention. We hope to have the chance to welcome you back in the future for an even more enjoyable stay. Kind regards Ethan Young / Senior Receptionist

Majoituspaikan vastaus: Dear Guest, Thank you for your feedback! We're glad to hear that the loft room worked well for your family outing and friends gathering. We appreciate your understanding regarding the facilities, and we're continuously working on improving our spaces to enhance the guest experience. We hope to welcome you back soon! Kind regards Ethan Young / Senior Receptionist

Majoituspaikan vastaus: Dear Guest, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed our prime location, just a short walk to the subway, as well as the warm interior and friendly service from our front desk team. It’s also great to know you felt safe in the area and appreciated the nearby attractions like Hyde Park, Imperial College, and the museums. Your recommendation means a lot to us, and we’re so glad you had a great experience. We’d love to welcome you back anytime! Ruman Khan

Majoituspaikan vastaus: Dear Guest,Thank you so much for your lovely review of your recent stay at Citadines South Kensington London. The team and I were delighted to learn that you had an excellent and gratifying experience with us. As we strive to provide the best guest experience possible, and it is great to read that the efforts of the staff have been appreciated. I would like to thank you on behalf of the hotel staff for staying with us and for sharing your feedback. We look forward welcoming you back at the hotel in the near future. With best wishes, Iman Taoufik Ivanov

Majoituspaikan vastaus: Dear Guest,How wonderful to read your feedback concerning your recent experience with us, at Citadines South Kensington London.The team and I are very pleased to hear that you had an excellent time at the hotel and that we exceeded your expectations with the guest service experience. It is very pleasing to know that the efforts of the staff have been appreciated and I will certainly pass on your lovely words to the team.I would like to thank you on behalf of the hotel staff for sharing your comments and recommend us. We look forward to welcoming you back at the hotel in the near future.Best RegardsIman Taoufik IvanovResidence Manager

Majoituspaikan vastaus: Dear Guest,We sincerely apologise for the disappointing experience you had during your recent stay at Citadines South Kensington London.Naturally your comments are deeply concerning to both myself and my team, who all share a passion for great customer service. Please be assured your experience is completely incongruous, as many reviews on this site demonstrate. However, one review such as this is one too many, I am extremely embarrassed that your time with us was marred by so many issues.Please rest assured that we take your feedback seriously, as it allows us to address areas of improvement and prevent similar occurrences in the future. We have taken immediate action to rectify the issues you highlighted, such as housekeeping and we appreciate you bringing them to our attention.Once again, we apologise for any inconvenience caused and assure you that we are committed to providing exceptional service to all our guests. We hope to have the opportunity to restore your faith in our hotel and welcome you back for a truly enjoyable stay.Kind regardsIman Taoufik IvanovResidence Manager

Majoituspaikan vastaus: Dear Vivian,We sincerely apologise for the disappointing experience you had during your recent stay at Citadines South Kensington London.Naturally your comments are deeply concerning to both myself and my team, who all share a passion for great customer service. Please be assured your experience is completely incongruous, as many reviews on this site demonstrate. However, one review such as this is one too many, I am extremely embarrassed that your time with us was marred by so many issues.Please rest assured that we take your feedback seriously, as it allows us to address areas of improvement and prevent similar occurrences in the future. We have taken immediate action to rectify the issues you highlighted, such as housekeeping and we appreciate you bringing them to our attention.Once again, we apologise for any inconvenience caused and assure you that we are committed to providing exceptional service to all our guests. We hope to have the opportunity to restore your faith in our hotel and welcome you back for a truly enjoyable stay.Kind regardsIman Taoufik IvanovResidence Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your lovely review of your recent stay at Citadines South Kensington London. The team and I were delighted to learn that you had a gratifying experience with us. As we strive to provide the best guest experience possible, and it is great to read that the efforts of the staff have been appreciated. We look forward to welcoming you back at the hotel in the near future. With best wishes, Iman Taoufik IvanovResidence Manager