Hampton by Hilton London City arvostelua

Lovely stay and reasonably priced for london

房間乾淨舒適

包早餐十分滿意

酒店離地鐵站非常近，很方便，就到了前台的工作人員態度很好，房間很乾凈，可惜的是他們沒有拖鞋和牙具提供附近也有很多吃的，總的來説非常不錯

Good service and good facilities in the hotel!

在倫敦用價位的酒店算是很新的存在了

房間可以服務還行

I stayed at Hampton by Hilton London City from October 18 to 19, 2024, and the experience was utterly disappointing. Hilton’s service and management completely failed to meet expectations. Here’s what happened: 1. Overcharged During Check-In: I made a fully prepaid booking through Trip.com for myself and my companion. Despite presenting my Trip.com confirmation, the front desk mistakenly used an unpaid *********** reservation that I never made. This error resulted in me being charged an additional £189 (£139 for the room and £50 as a deposit). I was misled into believing this was a deposit, only to find out later that it was an extra room charge caused by the hotel’s mistake. 2. Refund Promised but Never Delivered: During check-out, I explained the situation to the front desk manager, who acknowledged the error and assured me that the £139 would be refunded. However, despite repeated follow-ups, the refund has never been processed. 3. Compensation Mishandled: The hotel initially offered 5,000 Hilton Honors points and a one-night complimentary stay as compensation. Based on this, I inquired about the points. Later, the hotel claimed the compensation was a choice between the two and refused to provide the complimentary stay. While the points were eventually credited, they are of little value to me, as I clearly communicated that I needed the complimentary stay. 4. Unprofessional Customer Service: Throughout this process, the hotel has shown a complete lack of accountability. From the initial overcharge to the compensation mishandling, I was repeatedly made to bear the consequences of Hilton’s mistakes. The staff’s dismissive attitude and refusal to address these issues have caused unnecessary frustration and disappointment. This stay was a complete failure on Hilton’s part, and it has completely eroded my trust in the brand. For a global chain, Hilton’s repeated mistakes and lack of responsibility are unacceptable. I strongly advise other travelers to avoid this hotel and consider other options. If Trip.com can assist, I would greatly appreciate help in resolving the refund and compensation issues.

The hotel is Modern and very clean , very close to the station and central couldn’t have asked for more! ! Breakfast was lovely and made our stay as well and the kind staff

It was nice stay. A bit choked during breakfast due to limited space. The service was okay as well.

酒店房间非常乾净。

早餐太單一，房間衞生一般，空間較小

Overall is ok, room is celan, but there was dust fly out when aircon was on, hotel need to do regular cleaning. breakfast was always crowded!

房間很好，乾淨衞生