Majoituspaikan vastaus: Dear Hang Thank you for staying with us and for sharing your feedback. We truly value hearing from our guests, as it helps us improve and continue providing the best possible experience. Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back again soon.Kind Regards, Front Of House Manager
GemGem83
Classic-twin-huone
Majoittunut 8.2025
Perhe
1 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 5.9.2025
Stayed here for three nights this week. Hotel is overall clean etc but could do with an update here and there. The lift is tiny as well, so be aware if you have any large luggage.
Our room was small but ok and a little noisy from the street with it being single pane windows, ear plugs helped! The room was also very very hot, could do with an air cooler / conditioner fitting in there in the future. Luckily I brought a little fan with me.
Other things to note, you cannot drink the tap water, but reception will provide you with bottled water if needed. A £50 deposit is also taken on check in and is apparently returned to you after check out (hoping I really do get this back as I’ve seen complaint reviews about it not being returned!)
Didn’t really encounter many staff members, but the guy on reception was friendly and helpful.
Would probably stay here again.
Käännä
Majoituspaikan vastaus: Dear Gem Thank you for staying with us and for sharing your feedback. I can confirm that we do have a few Premier Rooms, which are newly refurbished, and we are working on adding more rooms and floors in the near future. We are also planning to install additional air-conditioning units, but as you can imagine, this is a long-term project and will take some time to complete.Regarding the deposit, it usually takes 2–7 working days to be released, although in some cases certain banks may take a little longer. If you experience any issues, please don’t hesitate to contact us — we will be happy to provide proof from our side that the deposit has already been released.We truly appreciate your feedback and look forward to welcoming you again.Kind Regards,Front Of House Manager
Mohamad
Classic - Kolmen hengen huone
Majoittunut 6.2025
Perhe
3 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 29.8.2025
Great location for halal food.
Käännä
Majoituspaikan vastaus: Dear Mohamad,Thank you for your kind feedback! We’re delighted to hear that you enjoyed our convenient location, especially with the variety of halal food options nearby. We look forward to welcoming you back on your next visit.kind regards.
Vieraskäyttäjä
Classic - Yhden hengen huone
Majoittunut 7.2025
Yksin matkustava
1 arvostelu
9.0/10
Mahtava
Lähetetty 26.8.2025
Service was goed(ben geholpen door Trevor)
Hotel lag lekker centraal, alles was binnen handbereik
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback! We’re happy to hear Trevor was helpful and that you enjoyed our central location. We look forward to welcoming you again soon.kind regards.
Vieraskäyttäjä
Classic-twin-huone
Majoittunut 7.2025
Matkustus ystävien kanssa
1 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 26.8.2025
Upgrade lifts and air conditioners in rooms for hot weather and keycards
Fix wallpaper
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your detailed feedback and positive rating. We’re happy you enjoyed the surroundings and service, and we appreciate your suggestions regarding the lifts, air conditioning, keycards, and wallpaper. Your comments help us improve, and we hope to welcome you again soon!kind regards.
Ying Kwong Li
Neljän hengen huone
Majoittunut 7.2025
Perhe
1 arvostelu
5.0/10
Lähetetty 22.8.2025
The television and air conditioner doesn't work. Even I report these problems to the service providers. He just reported they will arranged to make a repair on next day. However, no repairs made after I come back to the hotel room until I leave.
Käännä
Majoituspaikan vastaus: Dear Ying,We’re very sorry for the inconvenience you faced with the TV and air conditioner, and for the delay in repairs. This is not the level of service we aim to provide. We’ve addressed the issue with our team to prevent it from happening again. We hope to have the chance to welcome you back for a more comfortable stay.kind regards.
Renee:)
Classic-twin-huone
Majoittunut 7.2025
Perhe
1 arvostelu
9.0/10
Mahtava
Lähetetty 17.8.2025
Was nice! Neigbourhood was perfect
Käännä
Majoituspaikan vastaus: Dear Renee,Thank you for sharing your feedback! We’re so glad you enjoyed your stay and that our neighborhood was a perfect fit for you. We’d love to welcome you back again soon!kind regards.
Knight of old
Classic - Yhden hengen huone
Majoittunut 6.2025
Yksin matkustava
19 arvostelu
7.5/10
Lähetetty 11.8.2025
Overall a great hotel with a 5mins walk to The tranquil Hyde park.
Käännä
Majoituspaikan vastaus: Dear guest,Thank you for your lovely feedback! We’re so glad you enjoyed your stay and our convenient location near the beautiful Hyde Park. We look forward to welcoming you back for another relaxing visit.kind regards.
Yang
Classic - Yhden hengen huone
Majoittunut 4.2025
Yksin matkustava
8 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 21.7.2025
Stayed there for a short city trip, nothing to complain about
Käännä
Majoituspaikan vastaus: Dear Yang Thank you for staying with us and for taking the time to leave your feedback. We truly appreciate it and hope to welcome you back again soon.Warm regards,Front Of House Manager
kai fung
Classic - Kolmen hengen huone
Majoittunut 6.2025
Perhe
4 arvostelu
7.5/10
Lähetetty 16.7.2025
Good location, near by subway station.
Käännä
Majoituspaikan vastaus: Dear Kai Thank you for staying with us and for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.We hope to welcome you again soon.Warm regards,Front Of House Manager
Goh Wei Hong
Deluxe Double -huone
Majoittunut 6.2025
Matkustus ystävien kanssa
4 arvostelu
2.0/10
Lähetetty 13.7.2025
PLS! do not stay here, this is the worse hotel I ever been, I did not even asked for refund, I just change check out straight away and booked another hotel immediately
Marked my words, do not book and stay here
Käännä
Majoituspaikan vastaus: Dear Guest Thank you for your feedback, and we’re truly sorry to hear that your experience did not meet your expectations. We take all guest concerns seriously and would like to understand more about what disappointed you.If possible, could you please send us an email with more details, along with your reservation information? This will help us investigate the matter thoroughly and take appropriate action to improve our service.We appreciate your time and hope to have the opportunity to welcome you again in the future.Warm regards,Front of House Manager
T P 1
Deluxe Double -huone
Majoittunut 6.2025
Pariskunta
4 arvostelu
10/10
Ylivertainen
Lähetetty 13.7.2025
Very good. Great air conditioning and friendly staff. Location peaceful and central.
Käännä
Majoituspaikan vastaus: Dear Guest Thank you for staying with us and for leaving such great feedback! We’re thrilled to hear you had a positive experience, and your kind words truly mean a lot to our team.We hope to welcome you back again soon.Warm regards,Front Of House Manager
Chishuo
Kahden hengen classic-huone
Majoittunut 6.2025
Pariskunta
7 arvostelu
9.5/10
Mahtava
Lähetetty 10.7.2025
Great Location, Comfortable Stay – but Get Ready for Some Stairs!
We stayed at Berjaya Eden Park London Hotel and loved its fantastic location, just steps away from Bayswater Station. It made getting around London incredibly easy – ideal for both first-timers and frequent visitors.
The room size was decent, perfectly suited for two people. Comfortable and clean, it offered all the essentials for a pleasant stay.
However, one thing to note – reaching the room involves navigating quite a few stairs. If you're traveling with heavy luggage, be prepared for a bit of a workout. There's charm in the old building’s layout, but accessibility might be a consideration for some guests.
Overall, great value for the location, and a solid choice if you're okay with climbing a bit!
Käännä
Majoituspaikan vastaus: Dear Chishuo Thank you for staying with us and for your valuable feedback. We truly appreciate it and hope to welcome you again soon.Best regards,Front Of House Manager
Vieraskäyttäjä
Classic - Yhden hengen huone
Majoittunut 4.2025
Yksin matkustava
6 arvostelu
10/10
Ylivertainen
Lähetetty 10.7.2025
Good location
Käännä
Majoituspaikan vastaus: Dear Guest Thank you for staying with us and for taking the time to leave a review. We truly appreciate your feedback and are glad you chose to stay at Berjaya Eden. We hope to welcome you again in the future!Warm regards,Front Of House Manager
Vieraskäyttäjä
Deluxe Double -huone
Majoittunut 5.2025
Pariskunta
2 arvostelu
10/10
Ylivertainen
Lähetetty 9.7.2025
Berjaya Eden is very near to Queensway and Bayswater station. You'll need to carry your luggage up some stairs, but it's manageable. Alternatively drag your luggage for about 20 minutes to/from Paddington station. Hotel is in a student and touristy area near to Kensington and Hyde Parks. You can walk to Portobello street (Notting Hill movie) and even Holland Park.
Rooms are serviced by an old elevator which can accommodate 2 persons with luggage. Checking in was easy and you have to pay a refundable £50 deposit. The manager helped us with our heavy luggage when he saw us approaching the hotel entrance. Our original room was located quite a distance from the lift. He gave us a room near the lift without our asking. We didn't get to thank him as he had some matter to attend to. Room was clean with comfortable bed. A tower type fan provided as there's no aircon. Won't be adequate during the summer months. Shower area was good enough for us but larger guests will find it crammed. Hot water was instantaneous and easily controlled.
Buffet breakfast starts from 8am and it's Malaysian and Continental. The restaurant is called Med (Mat) Salleh and run by two Malaysian ladies from Ipoh. The Malaysian breakfast was good especially the fried chicken wings. You get all the 3 parts of the wing instead of just the drumlet served elsewhere. Yummy! Restaurant is popular with Malaysian tourists and government/business persons. Malaysian Royalty have even visited Med Salleh restaurant.
There are many restaurants, cafes, pubs and supermarkets near the hotel. You won't go hungry except your wallet will be lighter if your currency is much lower than the British Pound.
Checking out was just as easy and the deposit refunded to your credit card on the same day. You can also leave your luggage if you still have time before catching the train to Heathrow or elsewhere. You can catch the train to Heathrow from Paddington via Elizabeth Line or the TFL Line. Elizabeth Line cost more but is more comfortable, less stops and with enough space for your luggage.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you so much for your detailed and thoughtful review. We're delighted to hear you enjoyed your stay with us and appreciated the convenient location, helpful service, and the Malaysian breakfast at Med Salleh — we're glad the fried chicken wings hit the spot!We're also pleased our manager was able to assist you with your luggage and provide a more convenient room. Your kind words will be shared with the team.Thank you again for staying with us, and we hope to welcome you back soon!kind regards.