hub by Premier Inn London West Brompton Hotel

The location and staff were great

I have stayed at several hub hotels in London and this is one of my favorites, mainly because most (though not all) of the staff are very friendly. During this stay there were a few glitches, but Luigi the manager addressed them promptly and took responsibility. He went out of his way to be helpful. Tarek and Bray were two staff members who stood out for their friendliness and helpfulness. The kindness of the customer service by these three is why I will return to this hub in the future.

The location of this is great. There’s a great bar across the street and it’s next to a station. The main entrance is totally fine, as well as the hallways and the lift. Those are modern and sleek. Even the style and shape of the room was fine. The issues I had and noticed immediately was in checking, the front desk manager noted my room number multiple times which you are not supposed to do, especially as a female, traveling alone, just for safety sake. Once I got into the room, I noticed immediately that my Curtains were damaged at the bottom and the duvet was stained and gross. The bathroom was the least of the issues, but the faucets were rusted, and the soap holders were older and it didn’t seem As if they had been changed in a while because the soap itself was hard to pump out, but also was watery. The AC also did not work. Either it did work, but it wasn’t circulating, or it just was not working at all because the room never cooled down once.