City of London
Absolutely wonderful! Great appartment, excellent service, friendly & helfpul staff and probably the best location in London
Käännä
Majoituspaikan vastaus: Thank you for your review and Looking forward to welcoming you back soon,Warm regards,The Management
Verified traveler
Majoittunut 12. 2023
Muu
2.0/5
Lähetetty 27.1.2024
Don’t stay with a baby, not suitable
We booked to stay here for 20 nights with a 6 month old baby. In advance of this, I had emailed asking to confirm the suitability of the cot and high chair. I was assured they were suitable by the hotel management. Upon arrival, we found out this was NOT the case, the cot was supplied with a soft pillow and the high chair was unsafe for a small baby. We asked for a safe cot mattress and were provided with a stained old mattress that didn’t fit the cot frame. Completely unsafe and dangerous for a small baby. The property also changed the high chair to other dangerous options, despite a discussion on what is a safe high chair needs to be for a small baby. Perhaps these chairs were fine for older infants but certainly not for a baby. After some discussions with management, who seemingly couldn’t (or didn't want to) understand what is safe for a young baby, we were forced to go and buy our own equipment. We requested to leave the property and were denied any chance of a refund, despite the fact that the property did not supply the advertised and agreed facilities. Eventually we checked out early in spite of this.
Furthermore, the beds are not king sized, they are two singles zipped together, the dryer does not work (3+ hours for <4kg) and other advertised services don’t exist (no satellite tv etc). The living room window in our apartment has gaps between the frames so there is a strong draft that makes temperature management a nightmare.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience with us, and please accept our sincerest apologies for the challenges you encountered during your stay at our property. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations, especially regarding the suitability of our accommodations for a young baby. However we do take very serious the confort and and the safety of the infants staying at our property. We did provide 4 different of high chairs, in immaculate condition, which has also been provided pictures to ******* Heath and Safety team. We understand the importance of providing safe and comfortable amenities, especially for families traveling with infants, and we're truly sorry for the inconvenience and frustration this situation caused. We appreciate your patience during our discussions with management, and we apologize for any miscommunication or misunderstanding regarding the safety standards of the provided equipment.Regarding the other issues you mentioned, such as the bed configuration, malfunctioning dryer, and missing advertised services, we are equally concerned and will investigate and resolve these matters promptly.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,The management Team
Maria
Majoittunut 4. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 13.5.2023
Great apartment!
My stay here was perfect, very close to Harrods too. Apartment was great value and I’ll definitely return
Käännä
Majoituspaikan vastaus: Dear Maria, Thank you for sharing feedback on your recent visit to Claverley Court Apartments. I’m so pleased to hear that you had such an enjoyable stay and that you like our premium location. We look forward to welcoming you back again very soon. Kind regards, Vitor MedeirosProperty Manager
Vieraskäyttäjä
Majoittunut 8. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 21.9.2024
Our stay was outstanding . The location is bar none as it’s two blocks from Harrod’s and walking distance to Sloan square, while being on a quiet tree lined street. Kitchen is very complete, the apartments are spacious. But the best thing was the service. Everyone was very helpful and they cleaned the apartment thoroughly every day. When I left, I didn’t check the safe thoroughly and I left two very expensive pairs of diamond earrings. Tunde Botos , the manager, found them and kept them in a safe until my return. I’m in awe with their dedication to customer service and the high quality standards they keep.
Käännä
Alan
Majoittunut 10. 2023
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 11.11.2023
We will stay here again
Käännä
Vicky
Majoittunut 5. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 6.6.2023
The staff was exceptional throughout the property. Wonderful location and good transportation option for bus and tube.
Käännä
Majoituspaikan vastaus: Dear Vicky, Thank you for sharing feedback on your recent visit to Claverley Court Apartments. I’m so pleased to hear that you had such an enjoyable stay and that you like our premium location. We look forward to welcoming you back again very soon. Kind regards, Vitor Medeiros Property Manager
Vieraskäyttäjä
Majoittunut 3. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 23.4.2023
Brilliant apartments in the heart of Knightsbridge, literally a stones throw from Harrods. Our apartment was well equipped and thoroughly clean throughout, the concierge and staff also lovely. Some of the furniture was starting to look a little dated, but this in no way hindered a fantastic stay. Will definitely be back.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for sharing feedback on your recent visit to Claverley Court Apartments. I’m so pleased to hear that you had such an enjoyable stay and that you found lovely.. Here at Claverley Court we try to create different atmosphere to any other accommodation place to make our guest feel special and distinguished. We look forward to welcoming you back again very soon. Kind regards, Vitor Medeiros Property Manager
Dorothy
Majoittunut 9. 2022
Muu
5.0/5
Ylivertainen
Lähetetty 11.10.2022
Great place to stay. Apartment was very large and comfortable. Reception was extremely helpful and pleasant.
Close to Underground, restaurants and stores. Safe walking at night.
Käännä
Majoituspaikan vastaus: Dear Dorothy,Thank you for writing a review o following your recent at Claverley Court Apartments. I am delighted you hear that you had an enjoyable stay and please taken advantage of our superb locationI look forward to welcoming you back again soon.Best wishesVitor MedeirosProperty Manager