The Berkeley, Maybourne Hotel Collection

Wonderful experience that I would thoroughly recommend. The staff are kind, thoughtful and very knowledgeable. From Christopher at check in, all of the staff in the restaurants (especially Zara and Packo), to the floor manager and housekeepers-- everyone went above and beyond. The room was beautiful and they truly thought of everything when designing this hotel. The location is also terrific and was to get everywhere we wanted to be. Truly a memorable hotel that made for a wonderful trip!

We are currently staying at the Berkeley and on the whole it’s been good. The Food service here at breakfast and for dinner is quite exceptional, really good quality and very knowledgeable staff. We have a lovely room with a view of the church, but on arrival neither tv worked, nor did the toilet, these are basic things that should just work and it shouldn’t take several requests to have this rectified. We have 3 rooms and in the Berkeley rooms there is no privacy in the bathrooms, all is visible from the bedrooms, so if this may be an issue. They did say house keeping could screen it off, but it hasn’t been done and we are checking out tomorrow and I’m a bit fed up of having to follow up every request. The reception area is chaotic and if there’s more than two of you there’s nowhere to sit when checking in. Our suite should come with certain things like complimentary mini bar etc but none of this was explained. They asked about our children’s hobby’s and interests but nothing has been offered, no child centric amenities etc, despite offering this with family room bookings. It’s been a bit of a let down as lots of things mentioned online never materialise, and issues with things not working shouldn’t require multiple conversations.

Excellent location

The Berkley was outstanding, the hotel and service received surpassed my expectations.

the best!

Hotel is being renovated so no access via front of hotel. We were not aware of the. Therefore difficult to get taxis.