Majoituspaikan vastaus: Der Guest, Thank you for sharing such lovely feedback about your recent stay with us! We’re delighted to hear that you had a great check-in experience and appreciated the welcome fruits, as well as the guidance from our staff.It’s fantastic to know that you found our location near Hyde Park convenient and that you enjoyed the cleanliness and amenities in your room. We’re so pleased that you found us to be a cost-effective five-star option in London!We hope to have the pleasure of welcoming you back on your next visit to the city.Best regards
Bader ku
Berkemey kahden hengen huone
Majoittunut 11. 2024
Perhe
3 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 28.12.2024
فندق جيد والموظفين ممتازين انصح في السكن فيه يمتاز بموقع جميل وهدوء الغرف
Käännä
Majoituspaikan vastaus: شكراً جزيلاً على كلماتكم الطيبة ومشاركتكم لتجربتكم معنا. نحن سعداء جداً لأنكم استمتعتم بإقامتكم وأعجبتم بموقع الفندق وهدوء الغرف.تقديركم لفريق العمل يعني الكثير لنا، وسنحرص على مشاركة كلماتكم الجميلة معهم.نتطلع إلى استضافتكم مرة أخرى قريباً ونتمنى أن تكون زيارتكم القادمة أكثر تميزاً.مع أطيب التحيات،
Exploretheglobewithme
Berkemey kahden hengen huone
Majoittunut 10. 2024
Yksin matkustavat
5 arvostelu
7.5/10
Lähetetty 18.12.2024
Good area but the room too small
Käännä
Majoituspaikan vastaus: Dear Exploretheglobew, Thankyou very mich for you consturctive review, looking forward to welcome you back in the near furture.
Kitty Wai Tak
Berkemey kahden hengen huone
Majoittunut 11. 2024
Liikematkustajat
3 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 9.12.2024
The location was perfect in very central - off a quiet street 2 minute walk from the hustle and bustle of March Arch.
Nice stay here, was easy to check in and out. Friendly staff.
Bed was comfy and room was nice and spacious. It was nice there was water, tea/coffee and fruit in the room complimentary.
One star lost because the USB plug in charger was broken and the plug area around it. Lucky I had my portable charger. Also, I found it a little dark when putting make up on, so a brighter light by the dressing desk mirror would have been good. And a small metal tile in the shower fell off as I was showering.
All in all, Perfect to just put your head down after a work party night out. I would still recommend.
Käännä
Majoituspaikan vastaus: Dear Kitty Wai Tak, Thank you for sharing your experience! We're delighted that you enjoyed our central location, friendly staff, and the comfort of your room. It's wonderful to hear that you appreciated the complimentary water, tea/coffee, and fruit as well.We sincerely apologize for the issues you encountered with the USB plug, the lighting near the dressing desk mirror, and the shower tile. Your feedback is incredibly valuable, and we will address these concerns to ensure a smoother experience for future guests.We’re glad you still found your stay enjoyable and convenient, and we truly appreciate your recommendation. We hope to welcome you back soon for an even better experience!
Vieraskäyttäjä
Berkemey kahden hengen huone
Majoittunut 11. 2024
Muu
1 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 8.12.2024
Hotel was OK staff were excellent
Käännä
Majoituspaikan vastaus: Thank you for your feedback! We're pleased to hear that our staff made a positive impression during your stay. We always strive to provide exceptional service.If there's anything we can do to elevate your experience next time, please let us know. We hope to welcome you back soon!
Vieraskäyttäjä
Hyde Park Club -huone
Majoittunut 10. 2024
Yksin matkustavat
1 arvostelu
2.0/10
Lähetetty 1.12.2024
عند وصلولي للفندق في نفس الوقت واليوم المحدد قالت الموظفه ان حجزك موجود لكن لايوجد غرفه متاحه لك؟!!!! رغم اني دافع المبلغ كامل وقادم من مكان بعيد والان لم اقيم بالفندق ولم احصل على مبلغ الحجز الذي حجزت به
Käännä
Majoituspaikan vastaus: نأسف بشدة للتجربة غير المرضية التي مررت بها. هذا بالتأكيد ليس المستوى الذي نسعى لتقديمه لضيوفنا الكرام. سنعمل على مراجعة تفاصيل حجزك بشكل فوري لمعرفة سبب المشكلة.نرجو منك التواصل معنا مباشرة عبر البريد الإلكتروني أو الهاتف وتزويدنا بمزيد من التفاصيل حول الحجز، مثل رقم الحجز وتاريخ الوصول، لكي نتمكن من معالجة الأمر بأسرع وقت ممكن وضمان استرداد المبلغ المستحق إذا لم تتم إقامتك.نعتذر مجددًا عن أي إزعاج ونتطلع إلى فرصة أخرى للترحيب بك وتقديم الخدمة التي تستحقها.
Sara
Hyde Park Club -huone
Majoittunut 9. 2024
Yksin matkustavat
2 arvostelu
3.0/10
Lähetetty 5.11.2024
The rooms were so uncleaned and stained, you can hear into the next room. It was so uncomfortable and felt so unsafe. Still waiting on a refund.
Käännä
Majoituspaikan vastaus: Dear Sara, I’m very sorry to hear about your experience and that it didn’t meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that this was not reflected during your stay.We were supreised on this comment and also concerned to hear that you felt unsafe, as we strive to ensure a secure and comfortable environment for all our guests. I belive you are allready dealing with our Guest Realations Manager.
The place is clean and the service is nice. The staffs are very friendly. The place is located 3 mins walk from Marble Arch and very close to Oxford Street. Nice place to stay.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for your kind review! We're delighted to hear that you enjoyed the cleanliness, service, and friendly staff. Our convenient location near Marble Arch and Oxford Street is something we’re proud of, and we're glad it added to your stay. We hope to welcome you back soon!
Pui Yi Rebecca
Berkemey kahden hengen huone
Majoittunut 6. 2024
Perhe
8 arvostelu
9.0/10
Mahtava
Lähetetty 15.7.2024
Location is great, very close to Marble Arch tube station. Supermarket nearby.
Nice decoration.
Daily fruits and sparkling water supply, free of charge.
Try not take basement room if you carry big luggage, because no lift going down to the basement. The male staff all are helpful, they will help for luggage transfer.
Käännä
Majoituspaikan vastaus: Thank you for sharing your experience! It's wonderful to hear that you enjoyed the location and amenities. The proximity to Marble Arch tube station and nearby supermarket sounds very convenient. The complimentary daily fruits and sparkling water are a nice touch. Your tip about avoiding the basement rooms for those with big luggage is very helpful, and it's great to know the male staff are available to assist with luggage. Your insights will be valuable for future guests. Thanks again for the detailed review!
Vieraskäyttäjä
Berkemey kahden hengen huone
Majoittunut 4. 2024
Pariskunnat
1 arvostelu
9.0/10
Mahtava
Lähetetty 26.5.2024
Booked 1 nights stay as birthday treat staff were absolutely fantastic especially Cannigio who wet over and above organised flowers and prezecco to be in room courtesy of hotel all staff were extremely friendly helpful and polite,room was clean tidy reasonable size shower was amazing breakfast was very pleasant good quality will definitely return and highly recommend thank you all
Käännä
Majoituspaikan vastaus: Thank you so much for your wonderful feedback! We are thrilled to hear that you had a fantastic birthday stay with us. It’s great to know that Cannigio and our team made your experience extra special with the flowers and prosecco.We’re delighted that you found your room clean, tidy, and of reasonable size, and that you enjoyed the amazing shower and pleasant breakfast. Your kind words about our friendly, helpful, and polite staff are much appreciated.We look forward to welcoming you back and thank you for highly recommending us.Best regards, The Montcalm Hotel Management Team
Vieraskäyttäjä
Berkemey kahden hengen huone
Majoittunut 3. 2024
Matkusta ystävien kanssa
2 arvostelu
9.0/10
Mahtava
Lähetetty 6.4.2024
It was great!
Käännä
Majoituspaikan vastaus: thank you for your positive feedback