Karma Sanctum Soho Hotel

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Great

入住三天酒店並沒有四星級 ：拖鞋很糟糕 非常薄 沒法穿；酒店wifi信號很差；味道很難聞；酒店下水堵住 下水很慢；浴室連門都沒有；大床是用兩個小床拼的；衞生非常糟糕；電梯裏一股難聞的味道；廁所裏有奇怪的東西；隔音很差；沒有熱水可以燒（熱水壺時好時壞）；屋內非常暗 衣櫃裏什麼都看不見；房間的燈枱燈也打不開，角落裡都非常臟；我們同意房間降級，但是那個房間沒有信號和wifi 跟他們反應，他們覺得wifi是好的而且對我們的意見表示無法理解，我們的熱水壺壞的 他們給出的解決方案是讓我們一直用手按着燒，但是前台覺得我們及時跟他們説的話可以給我們換一個（我們及時跟他們説了，但是沒有要給我們換的意思）我們的睡衣 在房間裏睡一晚上就有一股奇怪的味道。 總結下來 每件事他們都有道理 包括燈壞的，我們説了 她們説本來就是壞的。還有下水道是堵的 他們知道 但是又不來修 又覺得我們的投訴影響了他們，我們走的時候又對我們的投訴抱怨了一番 而不是抱歉 the reasons that we think it is a not good hotle：the facilities are not get four star like the website said ： the slippers are so bad we can't wear； the wifi in the room is not efficient，even the signal is poor； and there is a nasty smell in the room and in the lift； the sewer likes blocked because the water get through very slow when we first used it； the shower place even have no door； two bed make one big bed sounds ridiculous； and the dust bin is too small in the bath room and there is something strange ； noisy； the electric kettle is not worked sometimes，actually it was successed just once； it‘s too dark ：the light in the closet is not worked and also the table lamp in the room； there is so horrible in every corner in the room ： too dirty！ we agreed that the room can be down grade because we wanted to live on the same floor but the workers didn't tell us that there is no Wi-Fi and even the signal！More，before we checked out ，they was told us the wifi is definitely ok （but they never give us any solution） as same as the kettle and the lamp and the sewer. These three days are not good for us. I think they feel that we are trouble when we complain the facilities and no sorry.

The hotel was exceptional we stayed in room 204 which was a junk sweet and wow it was spacious.. and the staff were ever so friendly and helpful..the rooftop terrace is a must ...