DoubleTree by Hilton London Angel Kings Cross

I recently stayed at the DoubleTree by Hilton Hotel London - Charing Cross, and unfortunately, my experience was less than satisfactory. Upon arrival, I was assigned an old room where the heating did not work. To make matters worse, there was no adapter available for charging my phone and other devices. When I approached the reception desk for assistance, the young lady there suggested the best option was to leave my phone at the reception. This was quite surprising and not the assistance I expected. Additionally, the bathroom only had a single towel provided, despite the fact that we had booked the room for two people. However, I must commend Wilson, a staff member at the hotel, who went above and beyond to help me find a suitable adapter. He brought me one, then quickly returned with another when the first one didn't work. His effort was truly appreciated and made my stay a little more bearable. In contrast, the recommendation from the receptionist, Marta, to purchase an adapter was not what I would consider a good customer service solution. Overall, while the location is excellent, the service and facilities did not meet my expectations. I hope the management takes these issues seriously and improves the experience for future guests.

衞生很好服務態度也很好位置很不錯距離倫敦國王十字車站很近，在辦理入住的時候還會送曲奇餅乾！值得去住。

Hotel was well located with a underground station just a few minutes walk away. King executive room wasn’t as big as other Doubletree by Hilton hotels we have stayed at but was very clean and staff were good. Says hotel has parking but doesn’t mention it is 24 hours parking for £40. Nice bar and drinks area with restaurants on site for evening meals.

Got a good deal with Trip. Communication with Trip was adequate. On arriving, the hotel had our booking, but the room was not ready, so we left the baggage and went back later. On checking in, we were allocated the wrong room, we needed 3 beds, but was allocated a double. A return to reception resolved the matter quickly. Room was 7/10 as there were maintenance issues; a loose cupboard door and broken shower tray, causing a large puddle of water in the bathroom when using. As we were only there one night, we reported it to the receptionist on check out. Would still go again as is a great location.

Great stay. Had a little issue with the room but once this was reported it was immediately resolved and we were given a free breakfast! Definitely recommend

Good location, 5 minutes walk to Angel station and 10 minutes walk to King’s Cross station. The room is clean and cosy.