Anonyymi käyttäjä
6. tammikuuta 2025
No support for sick leave, diagnostic slip and certificate were useless, Ctrip service was so good even compensated a little sympathy money.
Although it was our own fault for going a few hours beyond the free cancellation time limit, it was still before check-in time of 15:00, but I have no complaints about paying for it.
The reason for scoring one star is that the hotel was perfectly invisible the whole time, emails were ignored, no action or reception was needed to reap the benefits of one night's room rate, and that availability could have been sold again at a high price on the same day.
I'm glad I stayed at Rosewood instead of here a few days ago, otherwise I don't know what kind of unpleasant experience I would have had at this hotel.
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