Grand Royale London Hyde Park

Grand Royale London Hyde Park arvostelua

Grand Royale London Hyde Park

1-9 Inverness Terrace, Westminster, London, United KingdomNäytä hotellin tiedot
Grand Royale London Hyde Park
Grand Royale London Hyde ParkGrand Royale London Hyde ParkGrand Royale London Hyde Park
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

4.1/5
Erittäin hyvä
117 arvostelu
Vahvistetut arvostelut
Sijainti4.4
Mukavuudet3.7
Palvelu4.0
Puhtaus4.1
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(117)
Positiiviset arviot(103)
Arvostelut valokuvien/videon kera(30)
Todella hyvä sijainti(35)
Ystävällinen omistaja(19)
Kätevä sijainti(15)
Pieni huonekoko(13)
Helppoa liikkua ympäriinsä(8)
Herkullinen aamiainen(6)
Upea design(5)
Kielteisiä arvosteluja(14)
Anonyymi käyttäjä
Superior Double -huone
Majoittunut 12. 2024
Pariskunnat
8 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 4.1.2025
The hotel location is so good and the service is not bad. The staff asked us if we needed some hot water when we were checking in, he is so nice. But the toilet inside the room was so small, and it took me so long to take a shower and wash my hair. We may choose the hotel again only if we book a larger room.
Käännä
Vieraskäyttäjä
Deluxe Double -huone
Majoittunut 11. 2024
Perhe
6 arvostelu
3.5/5
Lähetetty 28.12.2024
這個賓館19世紀中期國王為她第一個情人建的,大廳和餐廳很古典,和圖片上一樣美,但房間怎麼説呢,原來4層樓現在裏面有8層,房間真的很小,一個人住可以,兩個人身都轉不開,我兒子在廁所腳都沒地方伸,設施真的很一般,電視打不開,衹住了一天,過了11點check out時間房門鑰匙就打不開了,看了簡介進來的一定要慎入,工作人員服務總體還不錯吧
Käännä
Vieraskäyttäjä
Deluxe Double -huone
Majoittunut 11. 2024
Perhe
1 arvostelu
3.5/5
Lähetetty 24.12.2024
Hotel Review I had a very disappointing stay at this hotel. First, the bathroom was poorly maintained: the trash bin was broken, and the faucet was faulty, spraying water directly onto the power outlet—an obvious safety hazard. Despite noticing that my family was struggling with three large suitcases, and despite having other rooms available, the staff assigned us a room on the 7th floor. This room required climbing additional steps after exiting the elevator, and the room itself even had stairs inside. Such a layout is extremely inconvenient for anyone with heavy luggage or mobility challenges. The room was also uncomfortable. The heating system didn’t work, and the low-quality blankets made it very cold and difficult to sleep at night. Even though we booked a deluxe double room, the space was so small that I suspect we may have been given the wrong room type. Additionally, the hotel entrance has a large step that everyone must climb to access the lobby, making it unfriendly for guests with large suitcases or limited mobility. As we were only staying for two nights and already burdened with a lot of luggage, we didn’t request a room change, but the overall experience was far from satisfactory. Do not be fooled by the hotel’s glamorous lobby photos—they are misleading. I cannot recommend this hotel based on my experience.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to leave a review about your recent stay at our hotel. We are sincerely sorry to hear that your experience fell short of expectations.We appreciate you bringing these issues to our attention. We understand your frustration with the malfunctioning bathroom fixtures, the inconvenient room assignment, the inoperable heating system, and the lack of accessibility features. This is not the standard of service we strive to provide, and we will be sure to address these concerns with the appropriate departments.We are particularly sorry that you were assigned a room that was not suitable for your needs. We will investigate why this happened and take steps to ensure it does not occur again.We regret that the glamorous lobby photos did not reflect the reality of your room. We will revisit our marketing materials to ensure they are accurate and up-to-date.We value your feedback and will use it to improve our guest experience. We hope you will give us another chance to show you the true hospitality of the Grand Royale Hyde Park Hotel.Sincerely,The Grand Royale Hyde Park Hotel Team
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 11. 2024
Yksin matkustavat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 22.12.2024
The mince pie and mulled wine in reception was a highlight I just say. The building is beautiful and the location is brilliant! For full review TikTok @measisk for video :) great little hotel for great price in London.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for your kind words! We are delighted to hear that you enjoyed the mince pie and mulled wine in the reception, as well as the beauty of the building and the convenient location.We are also grateful for your mention of our TikTok account. We appreciate your support and encourage others to check out our videos for more information about our hotel.We hope to welcome you back again soon and provide you with another enjoyable stay.Sincerely,Hazel Silveira The Grand Royale Hyde Park Hotel Team
MaryAnn Giron
Superior Double -huone
Majoittunut 11. 2024
Perhe
3 arvostelu
4.7/5
Mahtava
Lähetetty 18.12.2024
Love how the hotel.maintained the architectural design and old yet elegant design, from walls to ceiling, the staff were friendly&helpful
Käännä
Majoituspaikan vastaus: Dear MaryAnn Giron,Thank you for sharing your delightful feedback! We are thrilled to hear that you appreciated the architectural design and the elegant ambiance of our hotel. Our team works hard to preserve the timeless charm while offering modern comforts, so it is wonderful to know you enjoyed this balance.Additionally, we're very pleased that our staff made a positive impression. We take great pride in providing attentive and friendly service, and it means a lot to hear that you felt well cared for during your stay.We truly appreciate your kind words and hope to welcome you back to our hotel for another memorable experience.Warm regards,Mihaela Grand Royale London Hyde Park Team
Vieraskäyttäjä
Yhden hengen deluxe-huone
Majoittunut 10. 2024
Yksin matkustavat
1 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 2.12.2024
The location of the hotel is very nice. The loby is historical and well decorated. The breakfast was good. People were friednly. The room is very small, but clean.
Käännä
Majoituspaikan vastaus: Thanks for staying with us. We appreciate your feedback!
gordon-z
Yhden hengen deluxe-huone
Majoittunut 10. 2024
Yksin matkustavat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 2.12.2024
離地鐵站非近,Central Line步行3-5分鐘,District Line步行5-8分鐘,非常方便;房間不大,小而精緻,乾淨利索,功能夠用、是一個非常不錯的選擇。
Käännä
Majoituspaikan vastaus: Thanks for staying with us. We appreciate your feedback!
vimby
Deluxe Double -huone
Majoittunut 10. 2024
Pariskunnat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.11.2024
We enjoyed the stay at the hotel. All staff were very kind and helpful.
Käännä
Majoituspaikan vastaus: Thanks for staying with us. We appreciate your feedback!
XTRM
Yhden hengen deluxe-huone
Majoittunut 10. 2024
Yksin matkustavat
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.11.2024
A beautiful reception, staff are very friendly and accomodating with early luggage arrivals. Bar staff Yula is fantastic and put up with my crazy mind. Room was warm, small but comfortable enough for one person Bathroom is exceptional... I do not understand the bad reviews. These are just finicky people.
Käännä
Majoituspaikan vastaus: Dear GuestThank you for your kind words!We’re thrilled to hear that you enjoyed your stay at the Grand Royale Hyde Park Hotel. It’s wonderful to know that our staff, made your experience so positive.We appreciate your understanding regarding the room size and hope that the exceptional bathroom compensated for it.We're always striving to provide the best possible experience for our guests. We’ll share your feedback with our team, especially Yana.We hope to welcome you back to the Grand Royale Hyde Park Hotel soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team
Paul Pirie
Deluxe Double -huone
Majoittunut 10. 2024
Liikematkustajat
5 arvostelu
2.5/5
Lähetetty 20.11.2024
I have stayed in a London hotel where you can not order a hot drink or soft drink to have in the communal areas before 3pm. A missed opportunity. My bed was lump and duvet was old as the inner filling was all located in area meaning that I was very cold for most of the night. When I shared this with reception they apologised but offered no explanation nor compensation for the discomfort. Will not be returning.
Käännä
Majoituspaikan vastaus: Dear Mr. Pirie,Thank you for taking the time to share your feedback about your recent stay at the Grand Royale Hyde Park Hotel.We are sorry to hear that your experience did not meet your expectations. Your comments regarding the beverage service and the comfort of your bed are important to us, and we will investigate these matters thoroughly.We strive to provide all of our guests with a comfortable and enjoyable stay. Your feedback will help us identify areas where we can improve.We hope you will consider staying with us again in the future, and we assure you that we will do our best to provide you with a more satisfying experience.Kind RegardsThe Grand Royale Hyde Park Team
Hugh James
Yhden hengen deluxe-huone
Majoittunut 10. 2024
Liikematkustajat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 18.11.2024
Friendly and helpful staff. Good selection of fresh food for breakfast. Last minute booking - Small room was a bit too small.
Käännä
Majoituspaikan vastaus: Thanks for staying with us. We appreciate your feedback!
Shehuinileihe
Yhden hengen deluxe-huone
Majoittunut 10. 2024
Liikematkustajat
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 16.11.2024
還可以 建議訂購
Käännä
Majoituspaikan vastaus: Thanks for staying with us. We appreciate your feedback!
Vieraskäyttäjä
Yhden hengen deluxe-huone
Majoittunut 9. 2024
Liikematkustajat
43 arvostelu
4.5/5
Mahtava
Lähetetty 19.10.2024
位於海德公園邊,徒步方便,離queesway近,吃飯買東西幾分鐘就到。 酒店大堂和酒吧古典有復古風格,只是房間在一樓,要下個台階。
Käännä
Majoituspaikan vastaus: Thanks for staying with us. We appreciate your feedback!
Ibrahim L7mr
Yhden hengen deluxe-huone
Majoittunut 9. 2024
Yksin matkustavat
1 arvostelu
4.7/5
Mahtava
Lähetetty 12.10.2024
The hotel is characterised by its proximity to Hyde Park and most of the shops on Queens Way Street. During my stay at the hotel, I suffered from a health problem, in which Mr. Casper was helpful and called the ambulance and was very helpful. It is worth mentioning that the hotel reception the next day I called to follow up on my health condition. All thanks to the hotel and its employees, especially Mr. Casper.
Käännä
Majoituspaikan vastaus: Thanks for staying with us. We appreciate your feedback!
HywD
Yhden hengen deluxe-huone
Majoittunut 7. 2024
Perhe
16 arvostelu
4.7/5
Mahtava
Lähetetty 12.10.2024
My favorite hotel for staying in London
Käännä
Majoituspaikan vastaus: Thanks for staying with us. We appreciate your feedback!