The Park Tower Knightsbridge, a Luxury Collection Hotel, London arvostelua

Rude staff.

Nice view

體驗非常好

I got served from Mr Karan the front desk and i got a good welcome from this gentleman . And he serve all the hotel guests with smile and he helps when ever i call from the room phone. And he helped us and recommend some places and restaurants in london to visit Thank you Karan for all things you did to us

So so Overall not bad but some things to note… free wifi was advertised at the time of booking but it was only two hours free, then you were charged. No outlets in the bathroom for hair dryer, curling iron, etc. No USB chargers on the night stands for your devices (for those who prefer to have them near the bed). As this hotel was a bit on the pricier side, I expected a little more.

Fab stay Had a fantastic stay over a long weekend. Great staff. Great location. Beautiful room with a great view.

The Park tower hotel in Knightsbridge. I was a regular at the hotel up to 2013, and it was great. After being away for 10 years, I found the hotel didn’t keep up. Same old furniture, stricture etc. I think for a claimed 5-star, it requires investments and upgrade. It’s a good 4-star but not a 5-star hotel. Sorry.

Great stay. Had a great stay here. Bar staff were very pleasant and helpful, very friendly.

The series should be improve It used to be my fav hotel but not anyone... I wanted more than 2 hours after the check in time to receive the room

wembley trip Difficult to park car underneath No spaces, has become a carwash. Second Lower car park floor is now closed to private parking. Had to grovel with attendant to move some cones to allow me to park car. Lift from car park to hotel Broken and out of use, so had to drag suitcase up and down 3 flight of very narrow stairs. 2 security come and knock on you door at 11.45 am to see if you are ready for checkout, a bit intimidating and not needed. Room has flaking paint on window frames. Shower did not work, thermostatic control permanent on boiling hot water, reception advised. Definitely not 5 star hotel have stayed here many times in the past because of Location

Great service, fantastic room with a view. Great location for the tube and walking. We went for our 25th wedding anniversary and the hotel treated us like royalty. Made us feel special throughout the 2 night stay. Sue, the GM, and her entire staff went above and beyond to make the trip memorable.

Where to start!! Arrived with my 6 year old who was tired from travelling, the receptionist was unable to find the booking (despite a call ahead to confirm). Therefore, we left for lunch why they resolved the issue. After this, the actual stay was fine. A couple of day later, a charge for room service and the casino appeared. Neither were used during our stay. I then called 7days after checking out to clarify when my £100 security deposit would be returned. After a brief discussion on Saturday 2nd November, the staff member i spoke to assured me it was a query for my bank, but stated she would immediately email details to me, ahead of a conversation with my bank. I have not received anything. I am extremely disappointed by the service received. This hotel is advertised as a luxury Hotel, but the service provided does not come close to what you would expect.

The Park Tower Hotel Knightsbridge is a great hotel. The staff is very welcoming and kind and helpful. They greet you warmly each time they see you. Wonderful service. Great breakfast as well. The rooms are well outfitted and very clean. Nice views from the room too. Very close to the Knightsbridge tube station so getting anywhere in London is easy. Lovely hotel. I am booked there again in January and looking forward to it.

This is the WORST so called Luxury hotel I have stayed in- and I have stayed in a LOT. We have been staying at The Park Tower in London for over 35 years and have well over 100 stays. When it was owned by ITT Sheraton and then Starwood Hotels, this was a very good hotel. The service was excellent, the people friendly, the hotel was in pretty good shape and you generally received value for money. Since Marriott have taken over the hotel, the services have deteriorated to the point where you could not call this a 4 Star hotel. A long list of shortcomings are as follows: 1) They barely answer the phone, especially at night and on the weekends 2) They have no Doorman 3)The airconditioning doesn't work properly (or at all) in many (expensive) rooms. The send up an "Engineer" who can't fix it because it is systemic. 4) The room are often not clean 5) The drapes are sometimes holed and dirty 6) Room service is both insanely expensive and invariably screwed up. If you have allergies - beware! They seem to get the food wrong practically every time 7) The Front desk people seem to change every month as does the concierge staff. (We have seen 5-10 different ones in the last year)They cannot keep their staff and many do not know how to do their jobs. 8) They are so short staffed for a large hotel there is only one person (waiter) handling room service 9) Even if you do not book a prepaid room they will still charge your credit card. I complained and got them to agree that they could charge my card after a week- but I was the exception. 10) They also charge (others) who prepay their rooms an addition deposit charge when they check in for extra amenities (even if they are long term customers). 11) There are people constantly complaining and leaving the hotel because of the above shortcomings 12) In the rooms invariably some of the lights or the fixtures do not work 13) They are so incompetent at the front desk that getting your reward points is a lottery (we spent over $17,000 during our recent stays and received 0 points 14) It is clear that neither Management not Marriott care about the guests and their experience. If you read the reviews about the awful problems people constantly have, you often see a response from somebody in management stating that they will discuss it with the relevant "team" in order to correct and improve the situation. As you will see from later reviews .... they never correct anything. 15) During on stay I was trying to reach the guest services on the room phone and let it ring over 100 times. So I used b]my cel phone and called fromqoutside the hotel and managed to get the switchboard after 40 rings. 16) They do not even have an in house restaurant. There is a Middle Eastern Steakhouse attached to the back of the Hotel (Knightsbridge side) , but it is nothing to do with the hotel. 17) There is a breakfast room on the 1st (not Ground) floor, but the food is crazily overpriced and the service is awful. Do yourself a favor and walk