DoubleTree by Hilton London Victoria – valokuvat

房間乾淨整潔，空間不大，設施齊全，英式早餐整體類似，味道不錯，地理位置優越，出行方便，下次出行還會選擇

Perfect location to access every tourist spots. Near main Victoria train station and also a bus terminal which can direct to main shopping area like Oxford street. Also easy to go to Buckingham palace by walking distance from hotel.

ممتاز ويستاهل الرجوع مره آخره ونضيف جدا وقريب من كل المعالم حقت المدينه

The aircon in our room was vibrating. Heavy noise at night. But since we were very tired, we were forced to sleep. And OMG, in the middle of the night, the aircon was turned off, the power lights and everything turned off. I immediately called the front desk. They said there were too many gadgets plugged. And OMG, nothing was plugged that time. 5mins later in embassy resolved. And on our 7th day, while fixing our things, at 7pm the fire alarmed. hurriedly ran out together with my daughter who was already in her pajama.

房間寬敞明亮設施齊全，整潔衞生，前台小姐姐服務態度非常好，很有耐心，還給到很好的訂房建議。退房時寄存行李的先生也很友善周到。非常好的體驗。在倫敦這樣的性價比非常高了。

設施：中規中矩的希爾頓酒店，個人覺得比較像四星酒店，房間大小也可以的，兩個26寸行李箱可以攤開還有很大地方，除了床比較窄衹有一米，我們雙床房兩張床是並在一起的就不覺得特別窄。有洗髮水浴液和護髮素，毛巾浴巾。不提供拖鞋和牙具。 衞生：乾淨，每日打掃，兩天送一次瓶裝水，check in的時候送熱乎乎的小餅乾很好吃 服務：挺好的，早上去吃早飯問可不可以給同伴帶回房間，給我一個大託盤隨便盛。不過早餐品種少，幾乎沒有蔬菜，果醬黃油沒有小包裝的。 缺點是空調聲音巨大，風感強。 環境：就在維多利亞火車站邊上，過馬路就是。地鐵和車站稍微遠一丟丟，要穿過火車站大廳。車站裡面有很多店可以買吃的。 圖三是大託盤，很重的，還是親自去吃早餐吧，九點半下去吃還可以吃的

We are very disappointed with the check-in experience during our recent stay. Unfortunately, the reception staff were far from welcoming, displaying visibly annoyed expressions throughout the process, which made our arrival uncomfortable. Earlier in the day, we arrived to store our luggage and were informed by the receptionist that we could complete the check-in process then. We were assured that when we returned in the evening, we would simply need to mention our names, and the room keys would be ready. However, upon returning at 11 PM, the receptionist asked for our passports again and began the check-in process from scratch. Despite our attempts to explain that we had already completed the process, he didn’t listen and abruptly asked, "Do you know your room number?" To add to this, when another guest arrived behind us, the receptionist chose to prioritize that guest instead, asking us to wait. He mentioned that the card system was down but seemed dismissive of our situation. We had booked two rooms under different names, and he insisted on checking in one room at a time, further delaying the process. While checking in the second room, he couldn’t find the guest name and kept asking for it, despite holding the passport with the correct information. Additionally, the signature warm cookies that DoubleTree is known for were not provided to us at check-in. We only received them when we asked during check-out, which was disappointing given that it’s a hallmark of the brand. This experience was frustrating and fell well below the standards we expected from DoubleTree. We hope you take this feedback seriously and work on improving the guest experience, especially at check-in.

酒店位置非常好，距離維多利亞火車站一路之隔，從酒店到進站上車5分鐘內可完成。早餐豐富，低樓層偶爾可感覺到火車震動，不敏感的人無所謂。周邊可逛的地方非常多。

太不般配這個酒店的名號，極其一般，尤其是服務，根本就是敷衍了事，按國際標準也就三星，下不為例，再也不急急忙忙預訂此類酒店了！