The Langham London

I recently stayed at the hotel and the overall experience was great, especially Melissa and Angie at the front desk who made me feel at home with their professionalism and hospitality. On the day of my arrival, I arrived late to the hotel, but Angie, the front desk clerk, still smiling, quickly helped me check in and patiently explained the hotel facilities to me. On the third day of my stay, Melissa, the front desk staff, patiently assisted me with the renewal procedures and kindly gave me an umbrella. Although the hotel was very busy at that time, I admired her affinity. They maintained a high level of professionalism throughout their stay, from answering my questions to helping with restaurant reservations and transportation, and were meticulous, reflecting the excellent service standards of a five-star hotel. Of course, the location of the hotel is really good, the comfort of the room is also very good, every night I have a better sleep, especially the sound insulation, which makes me very comfortable. My heartfelt thanks to the Langham Hotel, especially the wonderful staff at the front desk, for making my trip even more perfect. I would definitely visit again and highly recommend it to other travelers! 🌟 🌟 🌟 🌟 🌟

The location is great but my experience was somewhat marred by the service. Our room was well-decorated, featuring a comfortable bed. The amenities were satisfactory, including a mini-fridge and complimentary Wi-Fi. Housekeeping was efficient, keeping the room clean and tidy. Unfortunately, this was where my experience fell short. The reception and concierge staff were not as attentive as I had hoped. We found it difficult to get assistance with local recommendations. This lack of attentiveness detracted from what could have been a perfect stay.

地理位置最佳，但價格越來越貴，而員工的培訓卻需要抓得更好一點