Great location for easy access to the Underground and local shops, but on a quiet street. The hotel is modern and comfortable, although the bathroom in a standard double is quite small. Good air conditioning and an excellent breakfast. Would stay again.
Check-in Counter:⭐️⭐️⭐️⭐️⭐️(5/5)
The staff is very kind and polite👍
The check-in process was smooth👍
The Room:⭐️⭐️⭐️(3/5)
We were assigned to the room on lower ground, which is near the stair, therefore we kept hearing some noise on the ceiling. The room has a balcony, however there had some spider web on chairs so we didn't use it.
The Bathroom:⭐️⭐️⭐️⭐️(4/5)
The bathroom looks clean and new, it's good.
The hotel description mention that they will provide the toiletries, however they are missed.
Käännä
Vieraskäyttäjä
Kompakti huone(queen-parivuode)
Majoittunut 5. 2025
Yksin matkustava
8 arvostelu
9.0/10
Mahtava
Lähetetty 21.6.2025
좋았습니다. 위치도 여행드니기 정망 편한 얼스코트역이고 역에서도 가깝습니다. 안에 있는 슬리퍼나 목욕가운, 어메니티 모두 만족스러웠습니다. 다만 엘리베이터가 진짜 매우매우 느립니다.
Käännä
Vieraskäyttäjä
Klassinen Deluxe
Majoittunut 5. 2025
Yksin matkustava
1 arvostelu
7.5/10
Lähetetty 20.6.2025
Lovely hotel but they didn't have the amenities they advertised like combs and shaving kits, I did ask reception but they said no so that was disappointing plus the air conditioning vent fell down and they didn't fix it during my stay
Käännä
Joanne
Classic-huone
Majoittunut 3. 2025
Pariskunta
1 arvostelu
10/10
Ylivertainen
Lähetetty 10.4.2025
Absolutely gorgeous Hotel. Very clean, amazing staff, wonderful breakfast.
trip said it was a queen bed, but it was kingsize!
We were 2 couples and they upgraded one of us so our rooms were close (free).
Can’t wait to go back 🥰
Majoituspaikan vastaus: Dear Panduolishangyin,Thank you for your feedback. We sincerely apologize for the challenges you faced during your stay, particularly the ceiling leak, which was likely exacerbated by the unpredictable UK weather. We understand how distressing this must have been and are taking immediate steps to address these issues, including maintenance, cleanliness, and soundproofing improvements.We regret that our retro style and bathroom design did not meet your expectations and are reviewing your concerns to ensure a better experience for future guests.While we’re glad you appreciated our location, we recognize this does not outweigh the inconveniences you experienced. Please feel free to contact us directly on Hello@ellenkensington,com if there’s anything further we can do for you.Kind RegardsVinsi Dsilva Front Office Manager
Majoituspaikan vastaus: Dear Muxiao_ying,Thank you for your lovely review!We’re thrilled to hear that you found your stay so comfortable and enjoyed the unique décor. The pink Christmas tree and light green tones were chosen to create a playful and welcoming atmosphere, so we’re delighted they captured your heart! It’s wonderful to know the design resonated with you.We look forward to welcoming you back for another memorable stay soon! Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback!We’re delighted to hear you appreciated the complete room facilities and our attentive front desk team. It’s great to know that any minor issues were resolved to your satisfaction. We’re continuously working to enhance our facilities, and we appreciate your understanding as we complete renovations to ensure an even better experience for our guests.We hope to welcome you back again soon for an even smoother stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
Majoituspaikan vastaus: Thank you for your wonderful feedback!We’re thrilled to hear you enjoyed your stay and appreciated the cleanliness of our rooms and the well-equipped bathroom facilities. Our location is indeed one of our highlights, and we’re glad it made your visit convenient while offering a quiet environment to relax.We hope to welcome you back again soon for another comfortable and enjoyable stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
Zhiyang
Kompakti yhden hengen huone
Majoittunut 10. 2024
Yksin matkustava
4 arvostelu
10/10
Ylivertainen
Lähetetty 15.11.2024
The hotel is quite near to the underground, around 5 minutes walk. The room is neat and clean, while the staff are very nice.
Käännä
Majoituspaikan vastaus: Thank you for your lovely review!We’re delighted to hear you enjoyed the convenient location, just a short walk from the underground, as well as the cleanliness of our rooms. It’s also wonderful to know our team made a positive impression during your stay.We look forward to welcoming you back for another pleasant visit in the future!Best regards,Bianca Luca Duty Manager The Ellen Kensington Team
Vieraskäyttäjä
Kompakti yhden hengen huone
Majoittunut 9. 2024
Yksin matkustava
21 arvostelu
10/10
Ylivertainen
Lähetetty 28.10.2024
I had the best stay at Ellen Kensington here. Great location. The team is super nice and friendly. The manager Helen is very professional and helpful. It feels home.
Käännä
Majoituspaikan vastaus: Thank you so much for your wonderful review!We’re thrilled to hear you had the best stay with us and that you enjoyed the convenient location. Your kind words about our team, especially Helen, mean a lot to us. We strive to create a warm, welcoming environment that feels like home, and it’s rewarding to know we achieved that for you.We can’t wait to welcome you back for another fantastic stay!Warm regards,Bianca Luca Duty Manager The Ellen Kensington Team
Vieraskäyttäjä
Kompakti huone(queen-parivuode)
Majoittunut 9. 2024
Matkustus ystävien kanssa
1 arvostelu
10/10
Ylivertainen
Lähetetty 16.10.2024
房間很好,設施很新,衹是臨街的房間會稍微有一點點吵
Käännä
Majoituspaikan vastaus: Thank you for your feedback!We’re delighted to hear you enjoyed your room and appreciated the new facilities. We understand that street-facing rooms can occasionally experience some noise, and we apologize for any inconvenience this may have caused. For future stays, please let us know, and we’d be happy to arrange a quieter room facing away from the street if available.We hope to welcome you back soon!Best regards,Bianca LucaDuty Manager The Ellen Kensington Team
Vieraskäyttäjä
Kompakti huone(queen-parivuode)
Majoittunut 9. 2024
Perhe
4 arvostelu
10/10
Ylivertainen
Lähetetty 11.10.2024
非常推薦入住
Käännä
Majoituspaikan vastaus: Thank you so much for your recommendation!We’re thrilled to hear you had such a positive experience. Your kind words mean the world to us, and we look forward to welcoming you back for another wonderful stay in the future!Best regards,Bianca Luca Duty ManagerThe Ellen Kensington Team