Vieraskäyttäjä
12. helmikuuta 2025
After a nightmare start due to Trip.com not paying the hotel for our stay, even though the payment was withdrawn from my account, the staff at the hotel were brilliant, they contacted Trip spoke to them about the problem and tried very hard to sort it out, trip.com were not helpful at all, so after sitting in reception for almost 2hours I finally decided to pay again, then take it up with the bank, I did this, but eventually Trip paid our bill and the hotel refunded my second payment, the staff at the hotel were very friendly and knowledgeable, helping with taxi’s with things to do all sorts of help, the food in the restaurant was excellent the drinks were excellent, and the price was very reasonable for London, the hotel is just across the road from Paddington station which was brilliant for us, the room in the hotel was clean tidy and very well presented with coffee making facilities too. Would I stay again, absolutely it’s a hotel that makes a stay in the capital a pleasure.
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