Four Points Express by Sheraton London Euston

No kettle, tea, or coffee are provided. Food was average and the only varieties for the breakfast was the egg (either sunny side or scambled) on different days. Is it that hard to provide some varieties? Like different bread or different meat choice (it was just bacon everyday). Some waffles/pancakes? Location wise was just average. The nearby train stations are not luggage friendly so might want to consider taking a uber to Paddington or to the airport. Price of this hotel is also very steep but this seems to be a London thing.

I was put off by the smallness of the room but booked anyway due to its proximity to London Euston and it held its own really nice room, really nice facilities would book again

The toilet was very small. I expected it to be small, but not this small. It's impossible to not wet the whole area of the sink for brushing my teeth n washing my face. They provided a small bar soap for hand washing but there were no place for the bar soap to properly dry after use. There were no kettle, no cups, no tea/coffee provided. Just 2 small bottle of still water provided. The only good thing is the bed is designed with floor space for u to store ur luggage away without blocking your path. Asked if we could store 1 of our luggage with them as we will be coming back 4days later but were rejected and was told that they only store luggage till 6pm even though luggage storage was stated as free.

I am satisfied with the location and the modern environment of the hotel itself (not the unreasonable tiny space of a standard double room - a pot 8sqm double room), but this is the worst hotel experience my family and I have ever had. My mother is an old lady who is almost 70 years old. She fell down at the hotel entrance on the day we checked in. We noticed that the ground at the hotel entrance was designed with a ramp to facilitate access for disabled people who need to use wheelchairs, but there was a small gap and height difference between the entrance and the ramp, which caused my mother to fall very badly. We booked the pot 8sqm double room for 4 nights in this hotel, the space was really incredibly small. The only thing I could thought of was to ask the hotel whether they could upgrade us to a slightly larger room to accommodate an injured elderly person, and the hotel catered our needs. The Front Office and Operations Manager Rax explained that due to the design of the hotel, the small rooms are on the floors above the ground, whilst the large rooms are in the basement of the hotel, so the only room we can move to is located in the basement of the hote, and we could only be able to move on the second day of our stayl. Although this statement is not very reasonable, the situation in the basement is acceptable. The second unpleasant and terrifying experience was that I was taking a shower in the bathroom in the room while my mother was having coffee in the hotel lobby at night, and there was no one else in the room except me. While I was showering, the lights in the bathroom suddenly went out completely, while the water was still running normally. This was definitely the most horrible hotel experience ever. I was so flustered, trying so hard to find the water faucet in the dark and turn it off. Once I opened the glass door of the shower room, the lights came back on. I hurriedly finished my shower and went to the hotel front desk, I saw Rax and reported this issue to him. From his reaction to me when he knew about this, I didn't feel that he had any empathy or sympathy for the terrible thing I had gone through. He explained that the hotel had a new motion sensor that would cause the lights in the room to turn off if there was no movement in the room. He even argued with me that it wasn't a big deal that the light went out during the shower. I suggested that he could explain this new feature of their hotel to guests when they check in, so that if guests encounter a similar situation, at least they will feel less panicked. He told me that even if he knew it in advance, he would not feel better. I was really amazed by the responses as a Front Office and Operations Manager. On the third day of our stay, when I was putting on makeup in the room and getting ready to go out, the alarm suddenly sounded. When we were trying to calm down from the unpleasant experiences we had encountered in just two days, suddenly these things that made us irritable and uneasy happened again, which really drive us crazy. I then met the Front Office Supervisor Asher at the lobby, he tried to understand our experiences patiently, and gave apologies on behalf of the hotel. He offered us free breakfast on the forth day morning which we did not ask for. Asher also talked to me sincerely, and that he would talk to the General Manager of the hotel about our case, and let the GM to have a talk with us too. I think this is the kind of attitude and crisis handling method a hotel employee should have. Finally I want to say that although my family and I have been a member of the Marriott group for many years, we will no longer stay in any of their hotels and any type of accommodation.

Excellent location. Staff were very efficient and helpful. Room was cosy but fine for what we required. Breakfast was lovely, and the hotel has a bag storage facility free of charge.

Hotel staff is helpful and nice. Room is clean but the basin in the bathroom is really small so it’s kinda hard to wash my face without water splashing out. Except this everything is fine .