Majoituspaikan vastaus: Hey Sunshine,Thanks for sharing your experience with us. We're really sorry to hear that your stay didn't fully meet your expectations. We strive to provide a warm, welcoming atmosphere for all our guests, so it's disappointing to hear that you didn't feel this from our hosts. Cleanliness is one of our top priorities, and we're sorry to hear that you found the bed sheets in your room not up to the standard we aim for. Our team should have rectified this immediately and we're sorry if the response was not as prompt and attentive as it should have been. We appreciate your feedback as it helps us improve, and we hope you'll give us another opportunity to show you the true Ruby experience in the future.Your Ruby Zoe Team
Vieraskäyttäjä
Cosy-huone
Majoittunut 2. 2025
Pariskunnat
5 arvostelu
4.8/5
Mahtava
Lähetetty 10.3.2025
總體還不錯,但窗户無法打開
Käännä
Majoituspaikan vastaus: Hey Sunshine,Thanks for your feedback. We're glad to learn that you had a good overall experience at Ruby Zoe.Just to clarify, for security reasons, our windows are designed not to open. However, to maintain a pleasant room atmosphere, all our rooms are equipped with a high-quality air conditioning system that ensures a constant supply of fresh air. This is part of our commitment to providing a comfortable and safe environment for all our guests.We appreciate your understanding and hope to welcome you back in the future.Your Ruby Zoe Team
LydiaS
Ihana huone
Majoittunut 1. 2025
Perhe
4 arvostelu
4.7/5
Mahtava
Lähetetty 23.2.2025
One of the best hotel I’ve ever stayed! Totally my vibes… colorful, vibrant, young…love their bar style reception and friendly staffs 🥰 It’s location is really convenient at a lovely neighborhood. Walking distance to Portobello Market. 5 minutes from tube station, and plenty of restaurants and cafe nearby ❤️
Käännä
Majoituspaikan vastaus: Hey LydiaS,Wow, we're absolutely thrilled to read your review. We're so glad you enjoyed your stay with us and that our Lean Luxury philosophy was totally your vibe. Our aim is to provide a unique and vibrant experience, and we're pleased to hear this was reflected in your stay, from our bar to our friendly team. It's great to hear you were able to explore the local area - we love our location in Notting Hill, just five minutes from the tube station and a short stroll from the vibrant Portobello Road Market. Thank you for your kind words and we can't wait to welcome you back soon.Your Ruby Zoe Team
Majoituspaikan vastaus: Hey Baobaohenwu,Thank you so much for the fantastic review. We're glad you enjoyed your stay with us and found our location to be prime. Our central location is indeed perfect for exploring London's vibrant dining scene and key attractions.We're particularly delighted to hear you found our service staff warm and thoughtful, and that you had a smooth check-in experience. It's also great you found our rooms clean and comfortable, and that you enjoyed our breakfast.We're already looking forward to having you back for another stay at Ruby Zoe.Your Ruby Zoe Team
Vieraskäyttäjä
Wow-huone
Majoittunut 12. 2024
Matkusta ystävien kanssa
11 arvostelu
4.8/5
Mahtava
Lähetetty 28.1.2025
地理位置很好,交通方便。早餐也很好,衞生也很好。離市集很近。
Käännä
1234567569985
Ihana huone
Majoittunut 9. 2024
Liikematkustajat
10 arvostelu
5.0/5
Ylivertainen
Lähetetty 13.1.2025
還不錯環境
Käännä
Majoituspaikan vastaus: Hey Sunshine, Thanks so much for your lovely feedback. A big part of our Lean Luxury philosophy is having a great location in the heart of the city, so we're glad you made the most of that and had a great time in London. We'd love to welcome you back soon. Your Ruby Zoe Team
Vieraskäyttäjä
Ihana huone
Majoittunut 9. 2024
Pariskunnat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 11.1.2025
Stayed here with the wife during our London trip and it was one of the nicer hotels we have stayed in
Käännä
Anonyymi käyttäjä
Cosy-huone
Majoittunut 12. 2024
Yksin matkustavat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 7.1.2025
超級棒!前台小姐姐超級超級好!酒店員工態度都很棒!
Käännä
Vieraskäyttäjä
Ihana huone
Majoittunut 10. 2024
Pariskunnat
5 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 3.1.2025
位置還不錯但是不推薦衞生堪憂
Käännä
Vieraskäyttäjä
Cosy-huone
Majoittunut 11. 2024
Pariskunnat
6 arvostelu
1.0/5
Lähetetty 27.12.2024
最近入住了位於倫敦諾丁山的Ruby Zoe酒店,這次體驗可以説是一次徹底的失望。作為一家聲稱以“藝術與設計”著稱的酒店,基礎服務卻讓人失望。以下是我在入住期間遇到的主要問題:
1. 房間隔音極差,嚴重影響睡眠
房間的隔音效果非常糟糕,凌晨一兩點左右一直聽到斷斷續續的滴水聲,這種不規律的刺耳聲音讓我徹夜難眠。入住的幾晚裏都無法保證六小時的睡眠,對於一個酒店而言,連最基本的安靜睡眠環境都無法保障,這是無法接受的。
2. 房間設施簡陋,服務不到位
房間裏沒有提供拖鞋和熱水茶包,居然需要客人自己去小吧枱取用,拖鞋甚至還要額外收費。這種“自助式服務”真的讓人覺得體驗非常廉價,完全不值這個價位。
3. 早餐質量差且價格偏高
酒店的早餐同樣令人失望,唯一的熱菜是鷹嘴豆醬,其他都是冷菜。在寒冷的早晨,吃這些胃非常不舒服,更別提早餐的價格並不便宜,性價比低到讓人無語。
4. 過度強調藝術感,忽略實際體驗
房間內充滿了各種關於藝術的宣傳:兩種簡單的沐浴露被描述得花裏胡哨,垂直花灑、床單上的紅絲帶都被冠以各種藝術名詞。然而,基礎體驗的缺失讓這些所謂的“藝術設計”變得毫無意義,甚至令人反感。這種自吹自擂讓整個住宿體驗更加令人頭疼。
總結來説,Ruby Zoe更像是一個用“藝術”包裝的廉價酒店,完全忽視了客人最基本的住宿需求。這樣一家的酒店實在不值得推薦,希望未來管理層能認真改進服務,不要讓“藝術”成為掩蓋糟糕體驗的幌子。
A Disappointing Stay - Ruby Zoe Notting Hill, London
I recently stayed at Ruby Zoe Hotel in Notting Hill, London, and it turned out to be a thoroughly disappointing experience. For a hotel that prides itself on “art and design,” its basic services fell far short of expectations. Here are the main issues I encountered during my stay:
1. Poor soundproofing, severely affecting sleep
The soundproofing in the room was terrible. Around 1 or 2 a.m., I kept hearing intermittent dripping sounds, which were irregular and piercing. This noise made it impossible to sleep through the night. Over several nights, I couldn’t even get six hours of uninterrupted sleep. For a hotel, failing to provide a quiet environment for rest is simply unacceptable.
2. Minimal room amenities and inadequate service
The room did not provide basic amenities such as slippers or tea bags. Guests had to go to a small bar to get them themselves, and the slippers were even charged separately. This “self-service” approach felt cheap and unworthy of the price point of the stay.
3. Poor-quality breakfast at a high cost
The breakfast was equally disappointing. The only hot dish available was hummus, while everything else was cold. On a chilly morning, eating such food was uncomfortable and upsetting to the stomach. To make matters worse, the breakfast was overpriced, offering shockingly poor value for money.
4. Overemphasis on art, neglecting practical experience
The room was filled with excessive promotion of “artistic” features: two simple shower gels were described in pretentious terms, the vertical showerhead and the red ribbons on the bed linens were given fancy names. However, the lack of basic functionality made these so-called “artistic designs” utterly meaningless and even off-putting. This self-indulgent overemphasis on art made the overall experience even more frustrating.
In conclusion, Ruby Zoe feels more like a low-cost hotel disguised with an “artistic” facade, completely ignoring the basic needs of its guests. I wouldn’t recommend staying here. I hope the management seriously considers improving their services instead of using “art” as a cover for a poor guest experience.
Käännä
Majoituspaikan vastaus: Hey Sunshine,thank you for sharing your experience with us - we sincerely apologise that your stay at Ruby Zoe did not meet your expectations. However, as part of our Lean Luxury philosophy, we do some things differently to other hotels. For instance the layout of our rooms and the way that they're furnished. All of our rooms are carefully designed to make the best use of the space, and we put a lot of emphasis on the quality of the materials we use. This is why we concentrate on the essential in a hotel and leave away superfluous stuff. So instead of a kettle in every room, we offer a galley with free tea and hot water on almost every floor. You can also get a pair of slippers from the vending machine. As part of our unique philosophy, we always believe in offering the highest quality experience at the best possible price. From our choice of furnishings to the food we serve, we focus on quality over quantity, which is why our breakfast selection is slightly smaller than other hotels'. We do our best to offer something for everyone though, from superfood muesli, fruit and whole wheat bread to tasty pastries, cheeses and meats. Unfortunately, it's tricky to keep hot food at its best on a buffet and we're not fans of rubbery scrambled egg. Instead, we serve up a healthy continental selection, and plenty of freshly brewed Italian barista coffee. If that's not for you, our hosts are always happy to recommend cafés and restaurants nearby if you'd like to branch out. Nevertheless, we're very sorry to hear that you had restless nights during your stay with us. While all of our rooms have high-quality sound insulation, it's sometimes quieter on higher floors. Next time you stay, just add a note to your booking and we'll do our best to find you a room in a more peaceful part of the hotel. We hope you'll give us another chance to impress you on your next visit to London.Your Ruby Zoe Team
Vieraskäyttäjä
Cosy-huone
Majoittunut 11. 2024
Yksin matkustavat
4 arvostelu
1.7/5
Lähetetty 25.12.2024
隔音很差
非常不好
不像介紹所説的2023年開業,不新
Käännä
Majoituspaikan vastaus: Hey Sunshine,thanks for your review.We're sorry to hear that you had a restless night during your stay with us. While all of our rooms have high-quality sound insulation, it's sometimes quieter on higher floors. Next time you stay, just add a note to your booking and we'll do our best to find you a room in a more peaceful part of the hotel. We hope to welcome you again.Your Ruby Zoe Team
Majoituspaikan vastaus: Hey Sunshine,thank you for your honest feedback.We're sorry to hear that your stay wasn't quite what you expected. The photos on our own and our partners' websites should give a clear idea of how each hotel looks. Nevertheless, these pictures are only exemplary pictures of our different room categories. As we often make our hotels home in existing properties, we are very creative with floor plans and furnishings due to our space-saving design. This results in many different room geometries and unique room designs, so we're sorry if you got the wrong impression. Next time, please do let one of our hosts at the hotel know, so they can get to the bottom of any misunderstandings and make your stay as comfortable as possible.Nevertheless, we hope that you enjoyed your stay in other aspects and hope you'll give us another chance to provide you with an even better experience in the future.Your Ruby Lucy Team