Stayo Southbank

Mi experiencia con ellos ha sido nefasta y no me he alojado en su apartamento. Hice una reseva con cancelación gratuita en septiembre 24. Enseguida me cobraron el importe (unos 800€). Una semana después cancelé correctamente en tiempo y forma. El problema es que dos meses depués no he cobrado el reembolso y sigo reclamando. Y lo peor es que no sé cuando recuperaré mi dinero. Os recomiendo no reservar, salvo que estéis muy convencidos.

Realice varias reservas en Septiembre. El apartamento no tenia que haber cobrado nada, pues se pagaba al llegar al apartamento, y me cobró inmediatamente. Tuve que anular las reservas, y 45 dias despues todavia estoy esperando el reembolso. ES UN TIMO. ES UNA ESTAFA. Siempre dice que tiene problemas técnicos y Booking no me da una solución para cobrar. Con fecha 8-Novbre el anfitrion dice que ha entregado un comprobante del reembolso, el empleado de BOOKING piensa que está falsificada, pero debo esperar un mes para que Booking me pague. Ya ni me fio de Booking, que confian más en unos ESTAFADORES.

Wie bereits andere hier geschrieben haben, ist dieser Anbieter total unseriös. Wir überlegen bereits Klage einzureichen. Trotz der Option kostenlos zu stornieren, wird unser Geld nicht zurückgezahlt. Wir haben über 2.000 € bezahlt. Beim Abbuchen waren Sie sehr schnell, obwohl unsere Buchung erst für 2025 erfolgte! In deren Vertragsbedingungen steht, dass eine Rückerstattung innerhalb von 30 Tagen erfolgt. Die Zeit ist schon fast um das doppelte überschritten. Es kommen nur Ausreden, dass Sie IT-Probleme hätten. Kann alles sein, aber dann macht man eben manuell eine Banküberweisung fertig. Ich würde die Finger davon lassen!!!

everything was excellent, thanks

This place is beautiful! Great location to everything. Views were great, and it was very clean. We had some trouble getting in because the info they sent us did not work. We tried emailing several times and still did not get the proper info. When we finally got it we were thrilled. The kitchen is lovely but be prepared to bring your own coffee, oil, salt and pepper, spices, laundry soap, etc. Nothing is provided. No big deal if we were staying longer but for a shot stay we didn't want to buy all of that. Over all we would stay there again for sure!! Just knowing what to expect helps!

We stayed at Stayo Southbank (Treveris Street) in May 2024. The apartment was a pretty good sized apartment with balcony with complete facilities like a big refrigerator, dishwasher, washing machine, stove top. The apt was bright allowing lot of sunlight. There is a lift which helps with the luggage. Housekeeping prior to our arrival was perfect and also we got a free housekeeping during our stay since it was a long stay. Pedestal fans were provided to us since the apt does not have ceiling fans or AC. However we didn't require those as well since the weather was cold during our stay. The location of the apartment is good with public transport closeby. Southwark and Blackfriars bus stop and underground are walking distance which allows to travel across the city. Tesco Sainsbury and Amazon Fresh grocery store are at 100 m distance Check in was smooth and our requests were promptly attended to. Though luggage storage is not available they allowed us to keep our luggage into the apt while housekeeping was on. They take a Gbp 250 deposit prior to arrival and it was promptly refunded within 3-4 days of our check out. Overall was a pleasant stay and would definitely stay here again. Just a small suggestion - the bathtub needs to have a handrail since it's at a height so it was difficult to move in and out without a handrail. Also it would help tourists if extra tissue rolls and other linen are provided through the stay as and when required since we come on vacation and would need not worry about those stuff.