Park Plaza London, Park Royal

I have stayed at the Plaza several times and always had an exceptional time. However, this stay was somewhat disappointing. The room allocated had a bad smell, on reporting this I was immediately relocated to a great alternative . The front desk staff member was amazing at his job, I regret not taking his name. However, the next day I tried to order breakfast with room service. The phone rang for at least 3mins then disconnected. I called the front desk who agreed to get room service to call me. No one.called, so we had no breakfast. On check out I did complain to the front desk staff, he apologised I won't let this incident stop me from using the hotel, however, it was bad room service that let the Plaza down on this occasion.

很一般。。

Nice hotel