Dryfesdale Hotel, BW Signature Collection

No active restaurant No restaurant available due to ‘Annual gas check’. This was not notified or pre-warned.

Check in was fine , ample parking, food and drink service was not so good . Unable to pour a pint . Food took ages the reason being they was defrosting the pie . It came with 5 chips .

AVOID HAVING A WEDDING! . The hotel and grounds itself absolutely stunning , our rooms WE had stunning however for the customer service from the manager and the staff … disgusting. Completely ruined my mother’s wedding , very rude and controlling, would not listen to a word you said … walking to her husband to be (meant to be the most speak part him seeing you for the first time ) was completely ruined because he would not let us speak “I’ve done this for 20yrs” the song hadn’t even started and she was at the end, no song during the signing the register, couldn’t get it on ?? . Plastic found in a guest soup?! , staff barely smiled , no bar whilst the bride gets ready for wedding at 2pm , no bar in the function room, no music in the bar room whilst people waiting for the sit down meal - had to use our own speaker?! . The night time buffet- 🙈 served on teacup saucers 😂, thrown on table chips , sausage rolls and sandwiches from Asda £250 for 20 people ?? Other Guest arrived by couch who started to try and access our rooms and encourage our children to kiss so they can take pictures to which the manager spoke to them about then fled the hotel ? Before my mother’s wedding she tired to discuss the final bill which he refused to give her and then bang £600 onto of the original price . I won’t keep going on , like I said beautiful hotel but GLEN needs some training in customer service and the importance of that special day

Very pleasant small hotel with very good food rivalling 4* hotels. Excellent bathroom with a shower that stays where it was put and plenty of hot water. Very comfortable bed and bedding. Helpful and pleasant staff. Take a look at the Lockerbie Pan-Am disaster memorial.

Booked Superior Twin room in this 4* Hotel and that was what this hotel charged us for. However, on the morning of travel we were diverted to an uncomfortable room in a very much inferior 3* sister hotel.

Just got back from working a few days in the lockerbie area, I booked the hotel through my company's travel group and set off on Sunday night. I was met by a staff member Erin when I arrived to be told that she had tried getting in touch with me through the 3rd party without success. The issue was that since I'd made the booking the hotel was getting the boiler/heating maintained and the hotel was to be closed for a day/night. I was told that they had a sister hotel sure hotel for the remainder of my trip and if it was only a few miles away, When I said that was absolutely Erin then offered to move my luggage to the sister hotel the following day. Anyway enough of my waffling, room was more than adequate, food in this hotel as well as the sister hotel was really nice. Great selection of single malt whiskeys too in their sister hotel . All the staff I met were really cheery and helpful and nothing was a trouble. I will definitely be looking to book one or the other hotel when I'm next working in that area. I know anyones plans can change and things go wrong in todays climate but i strongly belief its how a business deals with these hurdles is more important. Erin and the team passed with flying colours. Keep up the good work.