Hotel Acapulco

Good enough

The hotel is very modern and up to date, hotel is very lovely and clean. All staff friendly and accommodating. Food is lovely and plenty of choice each night is different. We went half board as we are always busy in the day out for lunch. Never a bad day of food for us. Cleaning staff are so lovely and leave clean and fresh towels every single day. However if you go all inclusive and hope to stay here during the days, the pool area is very crowded and sunbeds are touching each other. The pool is very small as it’s built into the corner not a lot of space to move at all. We had never been to lloret de mar before and didn’t realise it was a party place, a fault of our own for not checking. Due to this when we stayed there was a lot of groups of younger boys staying in hotel who would be playing music late and coming in at early hours which would keep us up as we found walls quite thin. Other than this it was a lovely hotel to stay in and it has a shop on site with everything you need and the beach is a ten minute walk away.

Where do I begin.. when we first arrived at the hotel the young man on reception was very hostile towards us and gave us no information about the hotel. We went to our room and it had only just started to be cleaned so we went and informed the receptionist where we were put on the 1st floor instead. The bath was full of hair and we also noticed a short while after being in the room that the toilet didn’t flush,we got out of bed and told reception and all he said was to come back the next morning,meaning we were unable to use the toilet. We were woken every day around 6:30/7am due to the canopy next to our room being opened with a very loud squeaking noise. The staff were so awful to us and we felt so discriminated for being young (but not that young) and for being English.(we don’t even drink or smoke) The staff were extremely hostile towards us,but when they spoke to the Spanish or French they smiled from ear to ear and gave them the time of day. We were treat like dirt. We tipped no less than 20% when buying something from the hotel but it was never appreciated,they instead thank us with blank stares or dirty looks. They were so hostile we stopped going for breakfast as they made us so uncomfortable. I even had a Spanish guest come up to me at breakfast and asked if I was English,as I replied yes she laughed and shook her head at me,I’d never felt so belittled in my life. The housekeeper was EXTREMELY rude and never once said hello back to us or even faked a smile back,for this reason she was not welcome in our room as we didn’t feel comfortable to do so,we had to clean the room ourselves for the whole week. We feel so disrespected and we couldn’t have been more appreciative and respectful to these people. After doing our research we found that the Spanish have taken a disliking to tourists and we can definitely say this is true. We had ONE female receptionist who was lovely to us but we barely saw her. We were dismissed when trying to raise our issues and just kept being told to “come back the next morning”. I’m so disappointed that we’ve spent so much money and time on a holiday that we didn’t enjoy one bit. So, if you’re English then STAY AWAY! Instead,stay in England where we know how to treat ALL people with respect

Chambre spacieuse, belle terrasse qui donne sur la piscine, assez reposant pour ceux qui aiment le calme, ont y mange très bien, personnel au bar très agréables et les autres aussi de toute manière, qualité et quantité sont au rendez vous . A refaire !!

Super hôtel juste beaucoup trop de bruit la nuit Nous avions la chambre côté rue avec enfant et bébé et cela a été compliqué. Dommage qu’il n’y ai pas de double vitrages Petit déjeuner et dîner top. Beaucoup de choix. Nous recommandons quand même cet hôtel

El Hotel Acapulco Lloret destaca por su limpieza impecable. Las habitaciones y áreas comunes se mantienen siempre muy limpias, lo que genera una sensación de confort y tranquilidad durante la estancia. Comida y personal de todo el hotel excelente.