Apartaments Ponent

Prima appartement, vriendelijke mensen, overal dicht in de buurt

Great property, better than the images and as expected. Only thing I would say is, €60 pp deposit (which was not stated on *******)

Personale non disponibile e maleducato, Prenotazione effettuata per 7 ma avevamo soltanto 6 letti ed inoltre posate, sedie, bicchieri e tazze insufficienti. Padella con superficie molto rovinata, dunque inutilizzabile. Lenzuola portate il giorno dopo, alla ragazza aggiuntasi per tempo, macchiate di sangue. Appartamento non troppo pulito, phon a pagamento. Mancante la ricevuta del pagamento di una ragazza a cui è stato chiesto un pagamento superiore a quello delle altre e effettuato in contanti poiché si è aggiunta in un secondo momento. 60€ a testa di caparra, scritto nel sito in caratteri minuscoli in una seconda pagina. Appartamento esteticamente carino.

Horrible à l arrive on m’a fait payer 2fois alors que j’ai dit que j avait payer sur expédia .Mais le monsieur de l accueil ma qu il fallait que je paye . J ai douté de moi alors j ai payé une deuxième fois .Je me suis aperçu le lendemain que expédia m’a prélevé donc je vais les voir à l accueil on peu pas me rembourser car le serveur ne fonctionne pas à se moment .Le jour du départ deux personnes à l accueil donc la personne qui a fait l erreur.Je lui dit que j avait précisé que j avait payé et là il s énervé dit que je dit que sais un menteur et sa collègue pour l apaiser ne trouve pas mieux que de lui dire en espagnol en pensent que l ont ne comprends pas « les musulmans se croient parfait « je retournerai jamais dans cette hôtel bien que nous allons a loret chaque année.

Good points: Lovely apartment - spacious, modern, and close to all amenities, as well as the beach. The pool is also a nice touch with a nice view. The kitchen has some basic utensils and kitchen wear. Bad points: The customer service is non existent, and the staff were rude and unhelpful. We called the reception one of the days as we had no hot water and there was 7 of us that had to shower and get ready - the guy was rude and told us we need to wait for an hour, and when we told him it was ridiculous he swore down the phone and hanged up. We had one toilet roll for the whole weekend for a group of 7. Also, it’s expected of you to clean the apartment and empty the bins at the end of your stay, however the bin bags or cleaning products aren’t provided. €60 in cash per person is required as a deposit upon arrival, which I thought was a bit weird as we booked through ***********, so why we needed to leave cash… The apartment is then checked at checkout point before you can have your deposit back. Be aware the area is quiet noisy, as there are lots of nightclubs around, however if you enjoy parties this is a perfect spot for you! Overall we’ve had a lovely stay, the city has many pretty spots and things to do and I would be very happy to return, however the customer service really lets this nice place down.