Amadeus Hotel Boutique

Este casa convertida en hotel es maravillosa. Cómoda, espaciosa, cálida; todo brinda confort, seguridad y placer al huésped. Su dueño, Alex, es un encanto de persona y te sientes acogido y cuidado en todo momento. Las habitaciones son muy cómodas (tener en cuenta que en algunos casos, el baño no está dentro de la habitación sino justo en frente, cruzando un pasillo corto, pero debes salir vestido pues puedes cruzarte con otros huéspedes) y las camas, que parecían blandas para mi gusto, son super confortables! Dormí excelente. La ducha un placer. El desayuno cumple muy bien con lo que debe tener: infusiones, yogurt, fruta, pan, mermelada, cereal, jugo. La vista al lago y volcanes no tiene desperdicio. Y encima, está ubicado a pasos de toda la pequeña avenida comercial pero lo suficientemente alejado para que no moleste ningún ruido. Sin lugar a dudas, un hotel a donde volver cada vez. Gracias, Alex!

15 Dec 2024 Bear with me. Very disappointing experience. First, the pluses - Great house / rooms - Superb location. Then a list of things that are easily fixed, but clearly reflect how this property is managed, ie as an after thought - The host never contacted me before I arrived. Not until I reached out… - …about one hour before getting to the property. I suddenly realized that the host never contacted me, and was concerned when I saw that the address, once entered into Apple map, returned ‘Permanently Closed’ - Once I got there, a lady welcome me, but seemed surprised to see me. It’s unusual in this business not to make feel guests welcome or at least expected, that’s the basics. - She seemed confused about my name, had nothing on reservation, and called the owner / host, who spoke to me over the phone in English, gave me the wrong room over the phone, that the lady corrected with him afterwards over the phone. - I then confirmed time for the breakfast - I was unpleasantly surprised to see that the price indicated on Booking was wrong, because now I was being charged IVA (VAT). All other hotels so far have been able to get me out of IvA by paying in USA. Here, it does not matter, you pay in USD and are still charged IvA. - I asked for a copy of the invoice, figuring out I would try to get it back at the airport. Unnecessary aggravation and false representation. - I left my ema address and was told it would be sent to me. I have never received it. - When I was getting ready to ease into my evening, the host came knocking on my door, twice, to reconfirm breakfast time – can’t you talk to your colleague ? It’s not like you have 100 guests. I do not appreciate knocks on my door in the night, and it was around 845pm - In the morning, I figured I would arrive early to start my morning with a coffee on the balcony – usually in hotels or B&Bs that’s readily available. - To my surprise the four tables were all dirty with the previous service, and all the leftovers were as they were left. No table to sit at. No cup of coffee. No coffee. Not even water. - At 815 I start to figure out this is not going to be a good experience, as I need my breakfast at 830 as I have driving today and a lot of destinations to get to. At 820 I figure the owner died, or is still asleep, and this move to self sufficient mode – I go into the kitchen, clean a cup, boil some tap water, find some Nescafé, find a banana lying around. - 10mn later I back in my room to grab my stuff and leave - As I leave the house, at 835, the owner comes back from wherever he had been, parks his car, and I inform him that I was not planning to align my agenda to his good will and graces, and as we agreed 830 and he's only showing up to an empty kitchen and four tables covered in trash, I’ll pass on breakfast. I’ve been in hospitality all my life, and while any of those issues in isolation would have been a non issue, I would politely advise the gentleman pretending to run this B&B to stick to his d

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El aviso indica Hotel, pero tienen también cabañas, por lo que debieran indicar que es Hotel y cabañas, ya que a nosotros nos tocó cabaña. Es ambiente familiar, con niños pequeños que lloran, por lo que si quieren descansar y dormir, no es el lugar adecuado. Nosotros indicamos que desayunaríamos a las 10 hrs, por lo que se entendía que queriamos dormir. Pero los bebés nos despertaron a las 7:30 hrs. La cabaña era pequeña, estaba limpia, pero había insectos y me picaron. El desayuno muy diferente al de los Hoteles. Casi no había fruta, que es lo que más nos gusta. La dueña es muy amable, pero asegurénse de no quedar en las cabañas, antes de pagar.

Excelente ubicación. Vista privilegiada del lago desde el comedor. Espacios comunes hermosos y acogedores. Lugar muy acogedor. Casi familiar. Rico y abundante desayuno. Pieza confortable y grande El problema es q la pieza más top está al final de piezas con baño compartido y se escucha toda la bulla de la gente q entra y sale de los baños del pasillo.