Epic Apart Hotel - Duke Street

Total farce. The key collection address is a derilict building. The phone number on the confirmation email is out of service. Avoid like the plague. Total waste of time and money, Trip is aware of this so one hopes that they will be removed from the site as soon as possible.

Apartment was very nice and was very close to the city centre.

The Double bed was just two single beds pushed together. Great location.

Firstly, Collecting the room key I got to the office paid over my deposit etc. As I entered the suite and the first thing I noticed was a weird smell of dampness, I had then noticed I had no service and I was on one bar to a point where my data went from 5G to 3G to nothing so I decided to connect to the apart-hotels wifi. It kept showing à privacy warning issue but it wouldn’t connect, I called the main office to address this issue and I was told unfortunately everything was down and it would be fixed by the next day. There was nothing for me to do as I couldn’t connect my laptop so I decided to have a quick shower and go to bed. The second issue was the shower was overhead shower instead of a normal one, not everyone is able to use those type of showers for cultural reasons etc. So it was hard trying to shower without getting my hair wet. As I go to grab my towel I see the whole bathroom and room was flooded and steamed up which left me confused because how was that possible? But I chose to ignore it, I go to grab a towel and I noticed a trace of cobwebs by my towel and I hurried out the bathroom. Because of how fogged up the room was I had to open the window that was by the bed only for me to find that outside my window was dirty, moldy, used condoms, crisp packets, needles. I immediately closed it and tried to open the window above the sink but the handle was broken. Tried turning on the AC and nothing but dust came out for the first 20 minutes before it cleared up the room And I switched it to 30° to heat up the room. The heating stopped working so I had to use the oven for heat. THE OVEN. I didn’t feel as safe or comfort in the place so I asked my sister who happened to be in Liverpool to come stay with me before she headed back to Manchester. As stated before the internet was a huge problem. The next morning we woke up and I had an important meeting to attend via Zoom. I couldn’t connect it to my phone so I called up the office again asking what the situation was. The first lady said that someone had been sent out but they hadn’t gotten back to them yet which I found odd. The second time my sister called and addressed the same issue and they said there was nothing they could do about it. A third party suggested we go to their office and hold the meeting there. As someone who suffers with social anxiety and being in public places I declined and there was no solution to our problems. We asked to change rooms or at least a different EPIC apart-hotel and I was told the problems didn’t just occur with my room, it was at every apart-hotel under their name. Overall, I was not happy with my stay and wouldn’t recommend to anybody.

Surprisingly good service for the cost. Really good location in the nice eclectic part of Liverpool. Nice cosy apartment. And although had no direct reception, they dealt with our accommodation issue really well, through well manned telephone and email .

On Friday 18th July we arrived at the apartment and checked in at 8pm. On arrival we were horrified to discover blood stains on the carpet and a packet of ***** on the floor. We also discovered a pill on the floor which we then googled and found to be HIV medication. After calling the number provided, after several hours the security guard was eventually able move us to another apartment. Unfortunately the delay meant we missed our restaurant reservation and other bookings, waisting the first night of our long awaited weekend break. We were then woken up early the following morning to be told we needed to move back to the original apartment to which we said was unacceptable and we were given a new apartment to stay in for the remainder of our visit. This again further disrupted our day packing and moving to the other apartment in a different location. We have not received any correspondence from customer service which is very worrying.