Adelphi Hotel

Ants all over the window sill  Unclean towels  Unclean shower  Had to sleep on top of the bed on top of duvet as the mattress was so lumpy.  No phone in room & wasn't able to get through to reception at all on mobile. 

房間略顯老舊，衞生打掃顯得有點力不從心（在牀頭櫃後面找到一把叉子），整體體驗還是很OK的，畢竟是比較老的酒店，能感受到文化底藴，位置也非常好，去周邊景點也非常方便。

Check in was terrible with long queues even though we had used the online check in. Waiting for half an hour as each customer had to pay city tax and have all their details input into the computer and a wasteful A4 sheet of paperwork printed in another room, before being presented and stapled with door keys. During the wait there was a woman ranting and yelling at staff about her son who was accommodated in the hotel. She said that he was being allowed to **** ***** in his room. She was escorted out. Only one lift was working which was a pain as I have difficulty walking and was situated on the fifth floor. Lift stunk of ********. Hotel seemed to be accommodating a lot people that had unfortunately found themselves homeless. The room looked dated and the carpet was covered in burns from an iron. The bed was nice and comfortable and the linen was clean. The bathroom tiles were filthy with soap runs and greasy hands prints. Bathroom ceiling was covered in mould. Bathroom in desperate need of updating and deep cleaning. Bath was yellow with age and looked like it was installed when time began. Tea and coffee making facilities in the room were adequate but the containers for the sachets of coffee and tea were very unclean and looked as if they are never rinsed out. There were cigarette burns and stains on the curtains. In general I was really disappointed. We had stayed here about 20 years ago and this is a beautiful hotel with chandeliers and grand decor downstairs. The place just looked neglected and run into the ground with minimal staff, very basic cleanliness and no recent refurbishment.