Charles Hope Liverpool

The appartment was clean, so someone was there to do the cleaning after the last guests left and knew that the front door wasn't closing and yet nothing was done before we have arrived. They even told us that they were doing us a favor with a full refund when they could have charged us for the first night. We found another hotel that evening, but it cost us double the price we would have paid when we initially did the booking, in December, which was almost 2 months in advance.

Be very careful booking this hotel they cancelled my booking 2 weeks before my stay saying the charged me incorrectly and they tripled the room charge so I was left with either paying that or finding another hotel I wouldn't recommend this hotel at all and am now without somewhere to stay and other hotels have gone up in price

Very nice apartment once we finally got the keys to gain access. Not a normal check in experience, keys left in a key nest which you recieve a code for via email to open it, probably a good idea in theory but it would help if keys where actually in the safe! After a few phone calls we finally got the room keys. The apartment was very nice, modern, well equipped & clean. The only issue we found with the accommodation was it was like a sweat box! There was no control over the thermostat settings and the heat was unbearable. After speaking to other guests they voiced same problem with one saying they had to sleep with a bag of ice in bed! Apart from this good accommodation & central to all amenities.