Premier Inn Lisburn

This hotel needs a major revamp or else they are at risk of losing custom. Stayed here for a week and it’s been the worst Premier Inn experience I have ever received. Uncomfortable sleep and the restaurant, well I’m not even going to comment on it. Seen soup kitchens who provide more food than this place and they are FREE! Spoke to many workmen who were staying and they also agreed and said they won’t be using this hotel as a base for overseas work anymore. Also highly suspicious that nearly all the supposed 5 star reviews are all from people with no or very little Tripadvisor reviews history. I think someone is getting friends and staff to submit fake good reviews.

I had a terrible experience at Premier Inn Lisburn. The staff were incredibly unhelpful and downright childish, making even the simplest requests feel like a huge inconvenience. I felt like I was bothering them every time I asked a question. To make matters worse, the kitchen was closed most nights, leaving me with zero food options. It’s frustrating when you’re paying for a full service, only to find out basic amenities like food & water are unavailable. However Breakfast was available but no hot food, it was a continental buffet which was also horrible. Went to scoop out cereal but it was stuck together with mould (BOKE).Absolutely not worth the money. Would not recommend this place to anyone!

A difficult one, only paid £37 for the night. We stay in lots of premier inns and generally love the value and comfort. The family room in this one is a little smaller than normal. One of the beds isn’t really a full size bed and would only suit a small child. cleanliness wasn’t the best here, we didn’t enjoy the evening meal in the restaurant, lots of missing items took very long to arrive. Didn’t seem to want to serve us and food very basic. A few discrepancies with the bill ,breakfast was better. as always comfortable bed and a good sleep though quite noisy in the morning lots to do in the surrounding area but not really walkable into the town..

Lovely rooms and bathroom very clean and comfortable beds ,breakfast was lovely,the staff couldn't of been any nicer and very helpful would recommend this place 100%,and just outside the hotel are buses so handy going into Belfast and other places.

We stay here about 5 to 6 times a year. We know the staff very well. We are always treated like friends. The rooms we stay in are basic but then it is more a budget hotel. The rooms are always clean and the bed is comfortable. The restaurant serves good food and the breakfast cooked to order so fresh and hot.

I had high hopes for a romantic getaway at this hotel for Valentine’s Day, but unfortunately, it was a huge letdown. From the start, the check-in process was frustratingly slow, and the front desk staff was unhelpful and barely acknowledged us. For the price we paid, I expected a much higher level of service and comfort. We tried to address our concerns with the management, but they were dismissive and unaccommodating. Our Valentine’s Day was far from special, and we certainly won’t be returning, I rang reception for fresh new sheets (valentines day, if you know, you know) to nobody acknowledging the phones. Food was absolutely appalling and the staff were very rude. I feel that fresh management would sort this problem out. Upper management needs to visit this site prompto!