Grata surpresa!
Surpreendeu minhas expectativas. Quarto amplo, arejado, sacada com vista. O mais agradável foram os mimos no quarto: chinelo, roupão e, principalmente, por nos rceberem com pastéis de nata, garrafa d'água e máquinas de café e chá à disposição.
Käännä
Majoituspaikan vastaus: Caro(a) Sra Carina,Agradecemos imensamente o seu feedback tão positivo! Ficamos muito felizes em saber que conseguimos superar as suas expectativas e que apreciou tanto o conforto do quarto quanto os pequenos detalhes que preparamos com carinho, como os pastéis de nata e as comodidades à disposição.Esperamos ter o prazer de recebê-lo(a) novamente em breve no Hills Hotel Lisboa para mais uma estadia memorável.Com os melhores cumprimentos,Francisco Nunes Receção do Hills Hotel Lisboa
Verified traveler
Majoittunut 12. 2024
Muu
3.0/5
Lähetetty 9.1.2025
Good service and variety at the Breakfast. The hotel is really small, it's design but as a cold atmosphere. Also a bit noisy. It's ok for a short business trip.
Käännä
ANGELA C
Majoittunut 9. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 26.10.2024
Gostei do quarto espaçoso, chuveiro ótimo, duchinha higiênica essencial, o cafw da manhã excelente, mto completo, mas a limpeza do quarto ficou a desejar. Uma das pias ja estava entupida desde que chegamos e nada foi feito para o seu conserto.
Käännä
Majoituspaikan vastaus: Agradecemos o seu comentário e por destacar os pontos positivos da sua estadia, como o conforto do quarto, o chuveiro e o nosso pequeno-almoço. Ficamos felizes que tenha apreciado esses detalhes.Lamentamos, no entanto, pelos inconvenientes relacionados à limpeza e à manutenção da pia. Garantimos que este não é o padrão de qualidade que procuramos oferecer aos nossos hóspedes. Já informámos a nossa equipa para que casos como este sejam resolvidos de forma mais rápida no futuro.Agradecemos pelo seu feedback, pois ele nos ajuda a melhorar continuamente. Esperamos ter a oportunidade de recebê-lo novamente para proporcionar uma experiência ainda melhor!Com os melhores cumprimentos,Francisco Nunes Receção do Hills Hotel Lisboa
Mick
Majoittunut 10. 2024
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 26.11.2024
Good stay in a good hotel.
Käännä
Majoituspaikan vastaus: Dear guest,Thank you for choosing the Hills Hotel Lisboa for your stay and for sharing your experience at our hotel. It is with great satisfaction that we found that you enjoyed your stay. We look forward to a future visit.With warmest thanks,Hills Hotel Lisboa team
Niculae
Majoittunut 8. 2024
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 25.9.2024
A new hotel about one year and half ,in an old building, that’s the reason for rooms being very small, sink in the bathroom was the size of a shoebox!!, very thin old and used towels,i stayed for 8 nights and 3 days the towels had holes , breakfast is just ok, 2 kinds of cheese and just one processed ham in cold cuts department, some fruits , a good omelette,some hard boiled eggs , some sweets, and the regular juices, kind of a 2~3 star BK hotel not 4 that I payed, had a problem with the little sink that was plugged ,and dead battery in the safe box , but the issues where resolved very quick by the manager who is a very nice person , great staff, friendly helpful and with smiles on their faces , good shower and good bed ,safe and very clean , not really a 4 star but I recommend
Käännä
Majoituspaikan vastaus: Dear Mr Niculae,Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff, the cleanliness, and the quick resolution of the issues you encountered.We understand your concerns regarding the size of the rooms and the bathroom sink. Our hotel is situated in a historic building, and while we strive to maintain its charm, we acknowledge that some of the room sizes may not meet modern expectations. We're actively looking into ways to improve the guest experience in this regard.Regarding the towels and breakfast, we appreciate your observations and will review these areas to ensure they meet the high standards we aim for. Your input on the breakfast selection and towel quality will be taken into account for future improvements.We're glad to hear that, despite these details, you enjoyed the comfort of the bed, the shower, and the overall service provided by our team. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back in the future.Thank you again for your honest feedback!Kindest Regards,Hills Hotel Lisboa Team
Majoituspaikan vastaus: Dear Mr. Yuen,Thank you for choosing the Hills Hotel Lisboa for your stay and for sharing your experience at our hotel. Your comment is very important to us. We regret what happened, and we offer our sincerest apologies. We would like to count on a future visit again, in order to change our image, which is not in line with our quality standards.Best regards,Hills Hotel Lisboa team
Christine
Majoittunut 4. 2023
Liikematkustajat
4.0/5
Erittäin hyvä
Lähetetty 8.5.2023
Three night business and pleasure stay
Very clean. New. Staff friendly and very helpful. Bathrooms could use some extra hooks. Standard room is small for two travelers with two suitcases- only one luggage rack. 8-10 mins walk to Arroios metro or Saldanha. Nice breakfast. Hoyle kept our luggage at our early arrival and also after check out.
Käännä
Majoituspaikan vastaus: Dear Mrs. Christine, Thank you for your feedback regarding your stay and Thank you for your preference on choosing Hills Hotel Lisbon. We are very happy that you enjoyed our facilities. Our goal is to offer the best experience to every guest. Your message is very important to us. Hills Hotel Lisboa Team
BACHIR
Majoittunut 2. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 31.3.2024
Qualité et confort
De passage pour une nuit, j'ai apprécié le confort, le calme et la propreté de la chambre. J'ai également vu qu'il y avait de belles prestations comme la restauration ou le rooftop pour boire un verre mais je n'ai pas eu l'occasion d'essayer. Je suis satisfait de mon passage à l'hôtel Hills.
Käännä
Majoituspaikan vastaus: Dear Bachir,We greatly appreciate your positive feedback about your stay at Hills Hotel Lisboa! We are delighted to hear that you enjoyed the comfort, tranquility, and cleanliness of the room. It's wonderful to know that you noticed our excellent services, such as catering and the rooftop bar for drinks. We hope that on your next visit, you'll have the opportunity to experience these amenities and further enjoy your stay with us. We look forward to welcoming you back soon!Kindest Regards,Hills Hotel Lisboa Team
Alfredo I S
Majoittunut 3. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 30.4.2024
Hotel muito agradável
Hotel bem novo e moderno , achei bem agradável e confortável. O café da manhã tem bastante variedade e uma delícia .
Käännä
Majoituspaikan vastaus: Estimado Sr Alfredo,Agradecemos muito pelo seu feedback positivo! Ficamos felizes em saber que gostou das nossas instalações e do conforto que proporcionamos. É ótimo saber que o nosso café da manhã, com sua variedade, foi do seu agrado. Esperamos ter o prazer de recebê-lo novamente em breve no Hills Hotel Lisboa!Com os melhores agradecimentos,Equipa Hills Hotel Lisboa
Verified traveler
Majoittunut 9. 2023
Muu
3.0/5
Lähetetty 9.10.2023
Friendly hotel
Very friendly and helpful check-in. The breakfast was very good. The hotel feels small but modern. The bedroom was very bright with a large balcony. The only complaint is that the room didnt feel very clean - there was visible dust and hair on the floor.
Käännä
Majoituspaikan vastaus: Dear Mr./Ms. ,Thank you for choosing the Hills Hotel Lisboa for your stay and for sharing your experience at our hotel. Your comment is very important to us and we will take it into consideration. We apologize for any embarrassment caused. We look forward to a future visit.With warmest thanks,Hills Hotel Lisboa team