The Ivens, Autograph Collection

不錯，評價過了

房間空間足夠也很衛生，可以打開陽台門但不能出去。服務也不錯，只是地理位不算很方便。以這價錢，應該有更多更好選擇。我下次應該不會再住。

This is a beautiful boutique hotel! It is clean, welcoming and has lovely decor. The breakfast every morning at Rocco’s is amazing, and the staff is very attentive. We also ate at Rocco’s one evening, and it was delicious! I highly recommend making a reservation there before you get to the hotel. I easily would have rated this 4.5 stars, because it really is charming, but I felt the check in and concierge staff didn’t seem to have the same enthusiasm or welcoming attitude that other staff had. I would definitely stay here again, though.

We are currently in the middle of a five-night stay at The Ivens, and while the hotel impresses with its beautiful design and central location in Lisbon’s Chiado district, our experience has been less than ideal. As Ambassador members, we expected that our room upgrade certificates would be honored, but unfortunately, this was not the case. The room we’ve been assigned is no larger than 350 square feet, and it feels quite claustrophobic, which has impacted our ability to get a good night’s rest—something key to an enjoyable vacation. Given the premium price and our status, it’s disappointing that we haven’t been accommodated with a larger or more comfortable space. We’ve raised the issue with management and are awaiting a response. On a positive note, the service staff has been excellent, and the daily breakfast at Rocco has been a highlight. The avocado toast is especially delicious, and the friendly, attentive service in the restaurant has been a bright spot in our stay. We hope for a resolution to the room situation soon and will update this review at the end of our stay.

I recently stayed at The Ivens Hotel in Lisbon and had a fantastic experience. The hotel’s location and design were top-notch, but what truly made the stay memorable was the exceptional service from Sofia. She was incredibly kind, always willing to help, and went out of her way to ensure everything was perfect during my stay. Her warm and friendly demeanor really stood out, making the experience even more enjoyable. I highly recommend this hotel, especially for the outstanding staff like Sofia!

Greatly enjoyed our six nights at The Ivens on our Lisbon vacation. Great location (walkable access to most of the major sights, and being a block or two off the main shopping ***** is perfect), outstanding customer service - kudos to the door team, the front desk team (Sofia et al) and the concierge team (Tomas) - all responsive, helpful, and professional with helpful recommendations. Hearty breakfast - lots of good options (the avocado toast was a favorite). Great dinner @ Rocco's (when they started to spin the mushroom tagliatelle on the pecorino cheese wheel . . . ). Thoughtful little touches including the makings for a port tonic and pasteis de nata. Comfortable beds. Quiet rooms. Great high ceilings. Rooms are a bit small but workable and not atypical for the location; bathroom is a good size and simple but effective shower. Aqua de Parma soaps etc. A block or two away from Jose Avillez’ BelCanto/Encanto and close to Bairro Avillez. Honest Greens (Portgual’s creative sibling to US Sweetgreen) was across the street and a welcome change from heavier restaurant fare while vacationing. And Ceramicas na Linhas is across the street where you can buy local ceramics by the kilo.

From the front entrance greeting to the breakfast in the Rocco room there was nothing but perfection The rooms were gorgeous and keystone and all toiletries just luxe The ambience was beyond any hotel experience I highly recommend this impeccable and most charming hotel

We arrived for a one-night stay at the end of a couple of weeks in Europe at 2pm, and were told that since they had offered a late checkout to the previous guest, our room would not be ready before at least 5pm. Not what I expected from this hotel. The room itself was ok, but having stayed at different five-star hotels in Lisbon over the past couple of years, it was nothing out of the ordinary. Staff was indifferent at best (with the exception of the ladies from housekeeping, who were very nice), which is also different from my experience at the Ritz or other five-star hotels in Lisbon, where there's always a smile.

We spent 2 weeks in Europe and this was, by far, the best hotel we stayed in! The service from the concierge was knowledgeable and always friendly. The rooms were well appointed and comfortable. We loved the location and would definitely stay here again.