Stay Hotel Lisboa Centro Chiado

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Goede plek midden in het centrum, niet te gek

Tres bien placé

Hotel che, pur offrendo un'ottima posizione da cui visitare la città di Lisbona e pur avendo delle camere abbastanza confortevoli, si mostra alquanto ostile nel venire incontro alle esigenze dei clienti, come è dimostrato dal fatto che, pur avendo io chiesto un rimborso parziale, per essere stata costretta a lasciare l'albergo per causa di forza maggiore (forte scossa di terremoto), non si sono degnati di fornire alcune risposta dando come unico responsabile il sito Trip.com con cui c'è chiaramente un accordo senza il quale non avrei potuto procedere, autonomamente dal loro sito personale, alla prenotazione effettuata. Molto scorretto il personale dell'albergo.

Superb location. Less than 5 minutes walk to the Baixa-Chiado metro station. They're also showing live EURO 2024 matches in their lobby area. Very clean hotel. Also near to many tram stops, including the legendary tram 28, the lesser known tram 12, both go through the Lisbon town showing many sights & sounds. Also near to tram 15 stop which brings you to the Belem Town / Belem Tower.

Location is great as it’s right next to the metro, and the room is very big. The negatives are the AC didn’t work and the room got really stuffy especially when trying to sleep. When I asked the front desk, they said they’ll turn on in 30min. When it didn’t happen I called again and they said a technician is working on it. In the end it didn’t come on and the next day I asked another receptionist and she said if it comes on it comes for the whole floor and the AC is off during winter… could have said that in the first place as I would have accepted it. Sink was also blocked and not a lot of amenities. I had to pay for slipper as the carpet was too dirty to walk on. I did ask for an early check in around a week prior which I arrived around 1:30pm but was told I would need to pay for an extra day if I was given a room, which i guess is fine given I was early but I’ve never been told this before at any other hotel.