Hotel Moon & Sun Lisboa

Got a really nice room with good space and good views of the city. Frontdesk staff was not the best, but they did what they could to help.

We had a great stay at Moon & Sun Hotel in Lisbon. If you’re looking for a centrally located hotel that’s perfect for exploring the city, this is an excellent choice. The location is ideal—within walking distance of major attractions, great restaurants, and public transport, making it easy to discover Lisbon without needing a Taxi/Uber/Bolt. The rooms are modern, stylish, and spotlessly clean. While they are on the smaller side, they’re perfect for travelers who want a comfortable place to rest after a full day of sightseeing. If you’re planning to spend most of your time exploring the city rather than lounging in your room, this hotel offers great value for money. The service was outstanding. The front desk staff spoke fluent English and provided excellent recommendations for places to visit and eat. They were also very accommodating—when I requested a different pillow for better comfort, they replaced it immediately, and when we asked for mint to be brought to our room, they did so at no extra charge. Small gestures like these really made us feel welcome. Overall, Moon & Sun Hotel was exactly what we were looking for—clean, comfortable, and centrally located, with a high level of service. It’s a great option for couples or anyone who wants to explore Lisbon with ease while staying in a well-priced, stylish hotel. We would definitely stay here again!

整體來説非常可以，衞生絕對OK，衞生間還有置物台 非常方便，在里斯本市中心，離地鐵站1分鐘，是非常滿意的一次了

SERIOUS SAFETY CONCERNS - Hotel Moon & Sun, Portugal 1/5 Stars - DO NOT STAY HERE Date of Incident: July 3, 2025 I am compelled to share this experience as a warning to other travelers, particularly solo female guests. What happened to me at Hotel Moon & Sun represents a fundamental failure of basic hotel security protocols that put guests in genuine danger. The incident: At 3:30 AM on July 3rd, while sleeping in my hotel room, I was awakened by the sound of someone attempting to enter my room using a key. I reached the door just in time to prevent it from opening fully. When I called out "who is there," the response was merely "I'm sorry, wrong room" with no explanation or follow-up from management that night. Critical Security Failures: This hotel has no peepholes in room doors and no interior safety locks that guests can engage - meaning once someone has a key to your room, you have no way to secure yourself inside. Despite having a "Do Not Disturb" sign posted, staff entered anyway in the middle of the night. Most Disturbing: THIS HAS HAPPENED BEFORE During my research after this incident, I discovered that an identical situation occurred to another female guest in September 2023. The fact that this exact scenario has repeated itself raises serious questions about the hotel's commitment to guest safety and whether these are truly "accidents." Management's Inadequate Response The hotel's explanation was that their system had "rolled over" at midnight, showing my occupied room as available for a new check-in at 3:20 AM. They claim staff was simply "inspecting" the room before assigning it to the new guest. This explanation is deeply troubling for several reasons: • No proper verification procedures before entering occupied rooms • No protocol for handling late-night check-ins safely • No apology or accountability for the trauma caused • No immediate policy changes implemented to prevent recurrence Ongoing Issues: Weeks later, I am still fighting for a refund while management deflects responsibility and delays resolution. The manager actually suggested that my request for appropriate compensation was somehow unreasonable, despite acknowledging their system failure put me in danger. WARNING TO FUTURE GUESTS If you stay here, understand that: • Staff may enter your room unannounced in the middle of the night • You have no way to secure your room from the inside • The hotel's booking system apparently cannot distinguish between occupied and available rooms • Management prioritizes protecting their reputation over guest safety This is not just poor service - this is a safety issue that could have escalated into something far worse. The fact that it has happened to multiple female guests suggests a pattern of negligence that makes this hotel unsafe for any travelers. Stay elsewhere. Your safety is worth more than any savings.

The hotel is very well located, near restaurants, near the river and easy access to touristic attractions. Tge staff is very friendly and the rooms are decent. Good breakfast as well.

We loved the location and facilities at this hotel. Priscilla in the bar/cafe was fabulous, breakfast was delicious. Unfortunately the reason for not receiving 5 stars was due to Daniel on reception - he was unable to problem solve when we had an issue with our laundry (which was outsourced so wasn’t the hotel’s fault), he was unhelpful and we felt like he wasn’t interested in providing good service, he was just going through the motions. We think it was more than just a language issue, every interaction with him was unsatisfactory. Daniel’s manager John showed initiative and did his very best to help us. Daniel needs further training or to not be in a customer facing role. Everything and everyone else was fabulous.