Locke de Santa Joana arvostelua

Majoituspaikan vastaus: 您好，非常感謝您留下如此高分的評價！😊我們非常高興得知您對住宿體驗感到滿意，尤其是對我們全新的廚具給予了高度評價。我們一直希望為每位賓客提供舒適、便利、如家般的環境，聽到您的肯定，我們倍感欣慰。期待在不久的將來再次歡迎您回家，為您帶來更多美好的回憶！😊此致敬禮，Lourenço & Santa Joana 團隊

Majoituspaikan vastaus: 안녕하세요,소중한 후기 남겨주셔서 진심으로 감사드립니다. 😊신축 건물의 깔끔함과 저희 직원들의 친절함을 좋게 봐주셔서 정말 기쁩니다. 또한, 주방과 세탁기 등 아파트먼트 스타일의 편의 시설을 편하게 이용하셨다니 다행입니다—세제까지 준비되어 있어 더욱 쾌적하게 지내셨기를 바랍니다!다만 욕실 문 손잡이와 객실 문에 문제가 있었던 점, 그리고 객실 청소와 수건 제공 방식에 당황하셨다는 점에 대해 진심으로 죄송합니다. 말씀 주신 부분은 저희 팀과 함께 즉시 확인하고 개선하겠습니다.Locke de Santa Joana는 ‘집처럼 편안한 공간’을 지향하는 아파트호텔로, 주 1회 정기 청소를 기본으로 하고 있으며, 추가 수건이나 어메니티는 24시간 언제든 요청해 주시면 바로 도와드리고 있습니다. 😊위치는 리베르다데 거리 바로 앞에 있어 안전하고 조용하지만, 주요 관광지들과는 거리가 다소 있는 점도 이해해 주셔서 감사합니다. 다음에 다시 방문해 주신다면, 저희 팀이 보다 편리한 이동을 위한 현지 팁도 기꺼이 안내해 드리겠습니다!다시 한 번 감사드리며, 다음에 더욱 완벽한 경험으로 모실 수 있기를 기대하겠습니다.감사합니다!Lourenço & Locke de Santa Joana 팀 드림

Majoituspaikan vastaus: Hi,Thank you for your feedback.As an old convent from the 15th century, our property is a national heritage site, and the city hall’s strict construction guidelines have influenced the building’s layout, which can make navigation a bit tricky at times.Regarding luggage assistance, as a lifestyle aparthotel, we don’t provide this service formally; however, our friendly staff is always ready to help whenever guests need or ask for assistance.We appreciate your understanding and hope to welcome you again soon.Warm regards,Lourenço & the Locke de Santa Joana Team

Majoituspaikan vastaus: Hi Sammi，非常感謝您的精彩評價！😊我們非常高興您喜歡在這裏的體驗，特別是對我們融合古老建築與本土特色服務的認可。我們一直致力於為每一位賓客提供獨特而難忘的住宿體驗，能夠得到您的肯定真的讓我們倍感欣慰。期待您下次再來里斯本時，我們能再次為您服務！祝您旅途愉快！誠摯的問候，Lourenço & Locke de Santa Joana 團隊

Majoituspaikan vastaus: Hi,Thank you so much for your outstanding review! 😊 We’re really glad to know that you enjoyed your overall stay with us, especially the amenities, cleanliness, surroundings, and service.We appreciate your honest feedback regarding breakfast. Tastes and expectations can vary, and we’ll definitely take your comment into account as we continue working to improve every part of the guest experience.We hope to welcome you back again soon for another great stay—perhaps with a breakfast option that surprises you next time! 😊Warm regards,Lourenço & the Locke de Santa Joana Team

Majoituspaikan vastaus: Hi,Thank you so much for your amazing review! 😊 We're absolutely thrilled to hear that you enjoyed your stay with us—especially the kitchen setup in your room and the large lawn area, which really is a perfect spot to relax and soak up the Lisbon sun.It means a lot to know you'd choose to stay with us again—we'll be here to welcome you with open arms when you return! Until then, we wish you many more beautiful travels and sunny days ahead.Warm regards,Lourenço & the Locke de Santa Joana Team

Majoituspaikan vastaus: Hi,Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the amenities, cleanliness, and service during your stay. Your kind words mean a lot to us.We’re glad you found good value with us and hope to welcome you back soon for another amazing experience.Warm regards,Lourenço & the Locke de Santa Joana Team

Majoituspaikan vastaus: 您好，非常感謝您抽出寶貴時間為我們留下如此精彩的評價！😊我們很高興聽到您對這次入住感到非常滿意。酒店的位置確實非常便利，距離自由大道僅需步行三分鐘。而您對我們公寓式房型的認可也讓我們感到十分欣慰——寬敞、整潔、設施齊全，正是我們希望為每一位客人營造的“家外之家”的氛圍。電磁爐、洗衣機、洗碗機、冰箱等設備，都是為了讓您在旅途中依然能保持自己的生活方式。我們不僅致力於創造美好時刻，更希望為客人留下温暖而持久的回憶——畢竟，這才是生活真正的意義！歡迎您隨時回家，我們期待不久的將來再次為您服務！😊此致敬禮Lourenço 與 Locke de Santa Joana 團隊

Majoituspaikan vastaus: Hi there,Thank you so much for your wonderful review! 😊We’re absolutely delighted to hear that you enjoyed your stay and appreciated the service—our team always aims to make every guest feel right at home.You now have a home here at Locke de Santa Joana, and we can’t wait to welcome you back again soon!Warm regards,Lourenço & the Locke de Santa Joana Team

Majoituspaikan vastaus: Hi there,Thank you so much for taking the time to leave us such a lovely review! 😊We’re thrilled to hear you enjoyed your stay, especially the comfort of the bed, the fully equipped kitchen, and the convenience of our location. It’s also great to know our team was able to assist you quickly whenever you needed something—that’s exactly the kind of service we aim to provide.It means a lot to us that you chose Locke de Santa Joana, and we hope to welcome you back soon for another great experience—hopefully one that feels even more like home. 😊Warm regards,Lourenço & the Locke de Santa Joana Team

Majoituspaikan vastaus: Hi there,Thank you so much for your amazing review and for taking the time to share your experience with us! 😊We’re absolutely thrilled to hear that you enjoyed your stay, especially the cleanliness, amenities like the washing machine and iron, and of course, our garden and little swimming pool—it’s one of our favorite spots too!It’s also great to know you liked the breakfast! We understand your comment about the price, and we’ll be sure to pass it along to the team. We're always striving to improve, and feedback like yours helps us move in the right direction.You now have a home here at Locke de Santa Joana, and we hope to welcome you back again very soon!Warm regards,Lourenço & the Locke de Santa Joana Team

Majoituspaikan vastaus: Hi,Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay was disturbed, especially by the noise from a neighboring pet and the challenges that followed. While we are indeed a pet-friendly hotel, we understand that restful sleep is essential, and it’s clear we fell short this time.We regret that we weren’t able to relocate you due to full occupancy and that we didn’t have earplugs available at the time—your feedback has already been shared with our team so we can improve how we handle similar situations in the future.Regarding the room and bed frame, we’re equally sorry to hear about the inconvenience and hope you’re both feeling better. Thank you for your understanding on that point—it means a lot.We sincerely hope you’ll consider giving us another opportunity to provide you with a truly comfortable and relaxing stay, the way it should be.Warm regards,Priscila & the Santa Joana Team

Majoituspaikan vastaus: Hi there,Thanks a lot for the great rating! We're so happy to hear you had a wonderful stay.Hope to see you again soon!Kind regards,Pedro and Locke de Santa Joana Team