Residence Inn by Marriott BWI Airport

Great Stay Great stay. Hotel was clean and staff were friendly

Waited 20 mins for a human being to show up to check us at 6pm. Called the hotel no answer….very frustrating!

Close to BWI. Convenient to airport. Friendly staff. Hotel is nice.

This hotel is new and very clean. Our room was nice and had everything we needed. We did have some issues with the hotel turning off the water in the morning. When I asked they said they sent notes to each room letting guests know about it, we did not receive one nor when we checked in the day before was it mentioned. Also at breakfast the did not have enough plates or silverware. The gentleman doing the breakfast said it was because guests take items to their rooms and don’t return them. I find that a ridiculous excuse to not be able to serve guests, management clearly needs to order more dish ware or have a better system.

The experience was great. Erica from the front desk was a very nice person a brings to my family a good experience. Even though they are building it has been a good stay.

Had to stay for an extra night while in the area. We knew the place was under construction, and we were fine with that because it was a single night. HOWEVER: The room we stayed in was filthy, there was a sticky mess on the bathroom floor by the toiler, dirty hand prints everywhere (was the construction crew using this room while they were working?), the towels were scratchy and a few had holes. The furniture was all beaten up and scratched. The room had an antique VCR/DVD combo, the light over the stove didn't work, and the heater randomly jumped up to 75 degrees in the middle of the night. We were exhausted and just wanted to go to sleep. We usually LOVE staying at the staybridge, and have stayed in other locations which were renovating, and while the outside areas needed work, the rooms were always fine-- not this time. I was also charged more for the room than the rate advertised, and there was no discount because of the construction. There's more, but I'm still exhausted from this experience. What a terrible location. It shouldn't have the staybridge name.