Residence Inn by Marriott BWI Airport

The property looks new and well kept. I didn't like that my room requests were ignored, but the agent was able to give me better accommodations to fix the mistake. The parking is very tight.. should be free. Other properties in the area don't charge for parking

Waited 20 mins for a human being to show up to check us at 6pm. Called the hotel no answer….very frustrating!

This hotel is new and very clean. Our room was nice and had everything we needed. We did have some issues with the hotel turning off the water in the morning. When I asked they said they sent notes to each room letting guests know about it, we did not receive one nor when we checked in the day before was it mentioned. Also at breakfast the did not have enough plates or silverware. The gentleman doing the breakfast said it was because guests take items to their rooms and don’t return them. I find that a ridiculous excuse to not be able to serve guests, management clearly needs to order more dish ware or have a better system.