Brackenhurst Conference and Retreat Centre

This place is a conference/workshop hosts dream. The facilities are just excellent. Even more so is the staff's knowledge and dedication to your event. Simply the best experience I've ever had. I'd like to specifically mention Francis, our event host, and Fredrick in the restaurant. Professionals professionals. Our facilitates were thoughtfully appointed with whiteboards, wall space, large screens, and glorious natural light. Well well considered. Like a space for the facilitator to lay out their materials in an inconspicuous place near the front of the room. Everything was setup as if the entire team knows exactly what makes a group space function well. We had two rooms with large glass doors that opened to patio -- which could be left open most of the day. The AV person was waiting in the room to check the equipment. There were extension cords that were out of everyone's way, but perfectly arranged to serve everyone in the room. I asked how early I could get in to prepare. It was early! And when I walked over, it was all open and ready for me (hours before everyone was to arrive). There are other special things about this place. Water everywhere with reusable glasses. No lugging in cases of plastic. The food in the restaurant was GREAT and much of it grown nearby. The cafe and the surrounding workspace is open quite late. A lovely gift shop and an even lovelier experience with Rose, the storekeeper. There is also a remarkably restored forest that is worth support and a trip by itself. The rooms are very clean, the water hot. Nothing fancy, but the only other place you'd find this attention to piling your bed with the quantity of soft blankets they do is your grandmothers. Laundry service is great. My room had a full closet and lots of hangers so I could prepare and unwrinkle my clothing for the week. Very good at the details this place. Higher elevation means cooler temps and not a lot of bugs competing for your attention. Would easily easily select this place again. Would consider using Nairobi for future events because of this space. Not that far out of Nairobi.

No tvs in room and was told on checkout day there was one in lounge area! Breakfast is decent but predictable Staff are very friendly Floors in ngong cottage were broken (tiles in bad condition) and bathroom very tight & stuffy

The place is quiet . The ambience is perfect. Very friendly, thoughtful and kind staff @Isaac kudos! The food was very delicious and exceeded our expectations. The drinks too were good.I would definitely come back here. The experience was out of this world.

Beautiful place. Very green and fresh clean air. The waiters are so friendly. Especially Fredrick in dinning. It was Ramadan and he showed respect for me and trying to help me to get food in the time of Iftar and Sahoor. It was a really good and refreshing experience.

One will not return to Brackenhurst for high end lodging or food, though both are adequate. In fact, if you’re a “nit-picker,” you’ll find plenty to keep you busy. You’ll return because of the one of a kind serene environment that has been painstakingly restored to indigenous, natural glory. You’ll return because of the polite staff and the vision of a management that seeks to conserve this gem, preferring innovation in eco-consciousness to the latest shiny and new.

Beautiful place but terrible customer services. It took them about an hour to take our order and almost 2 hours to deliver. The food was cold and tasteless and the smoothie was served in a funny looking can.