Silva Beach Hotel

Hotel stile villaggio cretese direttamente sul mare con 2 piscine ristoranti spiaggia vari bar ecc .Si mangia bene non manca nulla il personale specialmente alla reception è gentilissimo e disponibile un ringraziamento particolare a Fotis la camera è ampia luminosa e pulita con uno spazio esterno insomma è la 4 volta che torniamo e andiamo via sempre riposati e felici

We have just spent 11 nights as 3 separate families. The staff at the hotel were all extremely friendly and polite from the porter service, Ian the glass collector , to the reception and bar staff. The complex was kept clean and tidy throughout and was a lovely traditional style rather which added real authenticity. We stayed in an annexe room which we were quite anxious about however we were very happy with the size and the views. There is some music and noise but you are on holiday after all. The air con was the best we have experienced in many years. The all inclusive was pretty standard as to most hotels we have stayed in, it does get repetitive but always something to eat. This is not a child oriented hotel, there is no mini disco, kids club so hopefully isn’t advertised as one. Entertainment at night could be greatly improved the team work very hard but on very limited resource! Our main grumble was the sunbeds , there is no consistency around towels and the time people were reserving beds. Many days we experienced towels on beds for 3-4 hours with no one on them, this could easily be rectified. The bar directly across the road is an absolute must for late night drinks. Lots of places in working distance to visit. Sissy and the other dining room host were fabulous, helpful, extremely well presented and did their absolute best to find tables quickly. Great 11 nights we did our research into the hotel and area. There are many easy improvements that can be made if they are willing to spend a little bit of money, the area down by the beach with the day beds/old tennis court could be absolutely stunning if updated.

We stayed at Silva Beach for 7 nights. All inclusive restaurants are averaging. The young boy and lady at La strada were very friendly. animation team tried to do their best. But there are a lot of disadvantages. First: we travelled with 3 kids. They are all small and need our protection. We reserved two connected rooms and I insisted on it. When we arrived we were informed that they did not have any connected rooms. When I told them that this is not professional, the lady from room management team called me and started to shout that I have to APOLOGISE for that word. It was first time when I saw that hotel staff waited from me apologizes for their own fault. I even don’t know how this approach to guest can be fixed. I was shocked. But had no choice because my kids did not want to move to other hotel, they were too tired. But was very disappointed. Most of staff are not friendly. No smile, no good morning. Rooms are not cleaned on time.every day I called somebody and after it they tried to send somebody. I think it is because the number of staff were smaller for that amount of guests. Cleaniless can be improved. Especially in restaurants and beach. Facilities are not enough and need to be renewed. When we asked for toothbrush, they advised to go and buy from market. It can be only 3 stars hotel.