Hotel Maison Louise Lille Centre - Handwritten Collection

一樓有餐廳。離市中心很近

Les chambres ne sont pas petites mais exigues, j igonre la législation touristique pour obtenir quatre etoiles mais en terme de volume de chambre cet hotel en merite deux. De plus pas de mini bar mais un frigo et deux petites bouteilles d eau Pas de snacking si on rentre tard. Si on demande un restaurant il vous est repondu dans la rue derriere nous sommes lundi les deux seuls restaurants ouverts sont complets. Nous tant pour les chambres que pour le service cet hoteln est pas un 4 étoiles.

Basic rooms, paper cups in room. Bed was comfortable and room was kept clean. On check out, we were told by receptionist Last Minute.com hadn't paid for our rooms. We had booked and paid in full in September 22!!;. Receptionist wouldn't take the reference I tried to show her. Had to have an online chat with Last Minute who confirmed they had paid. After an hour of going through the online chat and showing the receptionist this and showing her our booking confirmation from Last Minute did she say all was ok!!! No apology received!!! Our friends were very upset and distressed about this including my husband and I!!! Luckily, our Eurostar was booked for the evening, so we weren't in a rush and felt like we had to pay to get away on time!! Our dealings with Last Minute leading up to this holiday had not been good either!!! We love Lille and Eurostar and will return again BUT we will NOT be staying at this hotel or using Last Minute!

We stayed for one night in September. I chose this hotel for its central location, its four star rating and secure parking. Positive Aspects Location: Convenient walking distance to attractions and restaurants. Room: Comfortable bed, quiet at night. Parking: Secure underground car park available. Issues Encountered Our room had litter on the floor and a very wobbly, unusable table—surprisingly overlooked by housekeeping. I reported this at reception and it was promptly fixed when we were out. More seriously, the shower only produced either cold water or a trickle of hot water, making it impossible to take a proper shower. The hand basin also had very poor hot water flow and made washing in hot water almost impossible. Communication with Management I emailed the manager, Dao Zoric, and his assistant twice late in the afternoon regarding these issues and, in the second email, requested a partial refund given that this did not reflect a four star experience and did not fulfil the description of the room facilities. I did not receive a response. I again reported the water flow issues to reception before breakfast, The staff member at reception staff was understanding and came with me back to the room to see for themselves the problem before I checked out. Further emails have been exchanged, though the manager has since declined any goodwill gesture and threatened that my negative review might result in a future booking ban. This is a very odd position to take given I am offering an opinion based on my experience. After the series of unfortunate events during my stay this is an empty threat as I would not, of course, wish to stay here again. Summary While the hotel had some positive features, the attention to housekeeping and hot water issues significantly impacted our stay. There were other minor problems that cropped up that did not enhance the experience. The manager's dismissive response compounded the frustration.

Comfortable, clean hotel in walking distance of old town, Xmas markets, shops, museums etc and with several nice restaurants nearby. Room good but could do with more clothes storage e.g. drawers. Staff on reception very helpful and pleasant. Breakfast OK but was very crowded one day; we had to wait and not at the time the hotel says will be busy. If travelling Eurostar you can just about walk it to hotel with light luggage but it’s really a taxi.

Needed to be close to city Center. Location is ok though good 15min walk to main city. Hotel itself is very average. Biggest downside is the size of the rooms. They are laughably small even by any European standard. I booked a double bed standard room. The bed was maybe for 2 midgets but certainly not two adults. It was a king single. My suitcase could only fit on the far side of the bed but there was no room to roll it past the bed so I had to hoist it over bed. I visit paris London New York regularly so I understand small rooms. But this was just a joke. Breakfast was really average and really not worth 17euro. I will not come back. The only positive was that the price was reasonable and it was very quiet.