Brief: Unhelpful staff, no one at the front desk, broken amenities (broken lamp, leaking sink)
There were underwear (which I believe belonged to the owner) hanging in front of my room for the entire duration of our stay.
On the day of checkout, we had to take a night train, so we asked the hotel if we could use a bathroom to shower. The hotel didn’t allow us to use one, which we understand may be due to their policy. So, we decided to book another room (the cheapest one available) just to take a shower. We used WeChat to inform the staff and asked them to check us in and move our luggage to the new room. She told me to speak to the front desk staff, but there was no one there. Around six elderly people were sitting nearby, and they pointed me to the adjacent hotel without calling the staff, even after I asked them to.
So, I went to the neighboring hotel to talk to the staff, and she confirmed that they would handle the auto check-in and move our luggage to the new room. However, the next day when I returned to the hotel, I could still see our luggage inside the old room through the window. The front desk was still unattended, as usual.
I had to go to the adjacent hotel again. They asked me for my passport again and were unaware of everything I had discussed with the staff the day before. I had to explain the entire situation all over again.
Many amenities in the room were broken (a broken lamp, leaking sink, and non-functional mirror light). There was a window with no curtain, and I could see someone’s clothes hanging outside. There was no privacy at all.
Very nice hotel, but the location in ancients city, car cant directly reach hotel door. With the road situation is hard for you to pull your luggage till hotel. Therefore, you have to pay extra money to request local ppl to do so. Hotel can help to arranged but cost on you.
Upon booking we choosing this hotel because they got bathtub, but we check in only realised the room was no bathtub. Hotel staff telling us that they have same type room some got bathtub some dont, therefore we request change. But they sat not able to change bcoz we have entered the room. We have argued without entering how we knows the room don't have bathtub?! Then they requested us immediately move out with very loud n angry voice and request us go to the next room just beside our original room. That room floor is dusting other still ok. We have ask the staff can just mop the floor. They told us the cleaner has been back, only next morning she will be back.
Another thing that i not able to accepts is to avoid cleaning the bathtub, They request us to use one time bath set. They are not providing us the bathtub stopper. Willing or not you have to use it. We come here to enjoy our holidays, we willing to pay higher rate coz same facilities. But with this one time bath set we really cant enjoy. After putting the bath set, it become slippery, upon step in the bathtub we have to very carefully else can be fall down. Upon laying in the bathtub, wanna to wake up also another issues, no place to hold, the bathtub is cover by plastic, with water really slippery. Honestly, we totally cant enjoyed with this!!!