Marriott's Kauai Lagoons - Kalanipu'u

Beautiful place. Staff were extra nice and professional. Rooms excellent. Just wished there was a restaurant or cafe shop.

Room was nice. Staff at front desk should have been. One older lady in particular very condescending to my daughter. Other than that not a bad stay considering it's right by the airport and jets are very noisy!

The property was beautiful and well maintained.

The next day after our arrival, my family and I wanted to talk to the concierge to figure out dinner spots & some excursions for the week. When I tell you our mood went from 0-100 real quick! We were extremely unsatisfied with the concierge Elsa. She was a complete disgrace & should not be associated with Marriott. Only to mention a few we asked her to write down any suggestions and she completely ignored us. We tried making small talk with her and she couldn’t even look at us in the face. I told her I was doing a photoshoot at tunnels beach that I was SO excited for. Her exact words were “if you go there you’ll die.” Thank god I went with my instinct…we went and couldn’t have had a better time. It was PERFECT! She was very dismissive and she couldn’t be bothered with us. There was much more she did to us but those are to name a few. Honestly when we left we were extremely saddened and disappointed. If I were her manager she shouldn’t be concierge and should be fired from Marriott. She was a complete disgrace to your resort! We deserved better than how she treated us! We’re Marriott owners for probably longer than she’s been alive. She needs to take accountability for treating owners this way.

Beautiful views. No restaurant. We didn't receive a cleaning service after paying over $1k per night.

We stayed in this Hotel Block A , 3rd Floor room with 2 bed & 2 bath with Kitchen full furnished with Oven , Dishwasher, Induction stove & microwave & all utensils . Also a Washer Dryer is provided with washing materials.. we stayed here for 8 days . The lady at the front desk of Concierge was very much helpful and guided us for unloading our luggages through a Bigger Trolley kept at the entrance of each block & lifting through an Elevator to our room at 3rd floor. The room allotted to us is with excellent view of Ocean & Greenish Golf ground from our balcony, which is provided with dining table & chairs & beach sunbath chairs to enjoy the nature . One master bed is also provided with Ocean view window & patio . We requested a Crib for our child & provided in the Master with a King bed & attached bath . The Guest bed room also provided with a King bed & side tables with lamps , alarm clock & AC . The bath attached to Guest room is approachable from 2 ways , from family room & Bedroom. Both the bathrooms are provided with Towels & Toiletries, but only sufficient for 3 days. No paste & brush is provided . You have to bring your own arrangements for brushing & shaving kits. On request they arranged cleaning schedule after 4 days of our stay. No active camping was seen inside the Hotel during our stay. No restaurant is available inside the Hotel campus. The Kalanikki bear is behind this Hotel & approachable through vehicle in 5 minutes and parking near another Hotel. Beach towels are provided in the room. This Hotel is very nearer to Kauai Airport & Helicopters trip station.( just 10 minutes from Hotel.) Two Farmer’s markets are very nearby & you can get fruits and vegetables. One Farmers Market is open on Tuesdays & Thursdays only. The amenities provided by this Hotel is much less & we can offer only 4 star ratings.