Premier Inn Lichfield City Centre

During our stay we experienced significant issues due to being allocated a standard room rather than the adapted room we had specifically requested and booked in advance. This is the second time this issue has occurred, previously occurring when I booked an adapted room last August and was placed in a standard room on that occasion also. I booked via the phone as advised on the web site and an accessible room was confirmed by staff at the hotel on both occasions. Despite clearly stating our accessibility needs, the room we were given was entirely unsuitable. The following issues caused considerable discomfort, stress, and indignity throughout our stay: Bathroom Access: The bath was too high and lacked a wall handle to assist with getting in and out. This caused us both pain and discomfort and made it impossible to use. As a result, we were forced to wash using the sink throughout the stay, which was particularly unpleasant given the warm weather. Toilet Facilities: There was no support handle next to the toilet, nor was it raised to assist those with limited mobility. This made using the toilet extremely difficult and unsafe. • Bed Height: The bed was not the lowered type typically found in adapted rooms, making it inaccessible for my husband, who uses a wheelchair. He was forced to remain in his chair during our time in the room, which caused significant discomfort and distress after being wheelchair-bound all day. This lack of proper accommodation severely affected his comfort and dignity. We even had to struggle and assist each other in accessing the bed to sleep at night. • Room Size: The smaller layout of the standard room made it difficult for both of us to move around, and it was especially challenging to manoeuvre my husband’s wheelchair. • Floor Allocation: We were placed on the third floor, and the lift barely accommodated the wheelchair and myself with a walking stick. We were also extremely anxious about the possibility of a fire, as we would not have been able to descend the stairs safely. The staff were as helpful as they could be under the circumstances but on this last occasion, we were given a free breakfast for one of the mornings of our three day stay, which is far from adequate emolument for the discomfort we suffered. It was also suggested that next time, we should call on the same morning on the day of our arrival, to ensure that a room that we were told while booking was reserved, was actually reserved. We are deeply disappointed and upset by this experience. The failure to provide the adapted room we booked in advance not only impacted the quality of our stay but also compromised our safety and wellbeing. We hope there is an investigation into how this occurred and appropriate compensation for the distress and inconvenience caused. We also urge Premier inn to review their booking and room allocation process to prevent similar situations for other disabled guests in the future. Also there is no way to conta

The breakfast was great chef Tracey was super friendly and accommodating would stay again. The room was great and comfortable much better than a travelodge that's for sure and all staff where friendly from the global boys. Overall perfect stay

We have stayed here before and found again it to be a very positive experience. Helpful and friendly staff, clean, well equipped and comfortable rooms that are a decent size. Beds very comfortable and clean. Plenty of sockets. Parking very close and not too pricey. Location is perfect and near just about everything. Breakfast was excellent. Tea and coffee making facilities in room with top ups in reception if you require more. Having a small bar there was great too so no need to venture out for a night cap.

Great breakfast from chef Tracey. Thanks very much. Julie is really friendly as well. Very good service. All staff were really friendly. First time being here. I definitely will return. Nice and relaxed environment. Wet clean. Food was very good.

My room was quiet and clean, and had a comfortable bed and good amenities. Breakfast was lovely with lots of options, and all the staff I met were friendly and helpful. It's a great Central location and just a short walk from Lichfield Central Station, the town and the Cathedral

We stayed for just one night over the bank holiday weekend. Check in was quick and easy and room on the 3rd floor was lovely. A special shout out must go to Chef Tracy who cooked our breakfast in the morning. Everything was lovely and the mushrooms cooked in butter were so tasty. She was also really friendly and chatty and nothing was too much trouble. Would definitely stay here again when visiting Lichfield.