Skeldale House

Agree with the other review that there was no welcome bottle of Prosecco when we arrived. We stayed in the Tricky Woo Suite which they somehow deem to be "opulant". It isn't. It's tired and uncomfortable and the front room has an unpleasant odour. The soundproofing from the hall is non-existent and sounds like the people are in the room with you both the sitting room and the bedroom. The only wine glasses available were these horrible and unfit for purpose ones that would be better to serve trifle in. Maybe they could put some proper wine glasses in their empty display cabinets. The lighting in the sitting is also very poor and you need the overhead light on, which isn't great. The email they send you on the day of departure asking you to strip the bed etc is a joke. They really need to rethink that. Askrigg was nice, but this place isn't what it thinks it is.

We booked this accommodation online and felt that the price of approx £130 a night for the Darrowby suite was great value if it lived up to the hype! We were not at all disappointed. The room was luxuriously comfortable and spotlessly clean. The kitchen was well equipped with top quality crockery and equipment. There was even a lovely coffee machine to make your own espresso/cappuccino/late. The bathroom was beautiful and sumptuous. Only snags, mixer tap worked the wrong way round leading to a bit of confusion. When I called to report the resultant scalding water in the shower the woman who answered the phone was extremely disinterested and rude. I gave up trying to explain my issue to her when she said “yeh alright” with a tone that was straight out of the snarky teenager handbook. This was before 10am so I called back later hoping to get the day staff. The second person I spoke to (Haley I think) coukd not have been nicer, more professional or helpful. I haven’t let this hiccup affect my rating as all in all this is a delightful place to stay but I do think they should record calls for staff training purposes!

Faulty towers with moor holes would be an understatement. We were so excited to visit here it's such a beautiful location, but location location location is all it has going for it. Yes it could be amazing but there were holes in the wallpaper, a broken bed, dripping taps and just horrible upkeep. It's a shame as there's so many great reviews, maybe we stayed at a bad time but we paid and should have received the great service everyone else seems to have.