Bel Air Tremblant Hotel & Residences

This was one of my worst experiences. I went with my husband after it was recommended by a friend. When we arrived we were told the water of the dome we had reserved had frozen so they were 'upgrading' us to another dome. After 2 hrs of hoping the heating would be enough it wasn't, the technician came and actually told us it wasn't properly insulated and brought us some extra blankets. At midnight we couldn't stand being frozen anymore and drove back home 2 hrs away. When I called the next morning to make sure they would cancel all of their other reservations so this shouldn't happen to others, they wouldn't and tried making me believe I was the 'only one' this has happened to.

Disappointed, we rented a chalet for our 7th anniversary and we couldn't make it up the hill and there was no sand. we walked to "the club house" office and given a number for a towing. We had to be towed to get out/up the hill. The girl working at the office was nice though.

Nous avons passé une superbe soirée dans un petit paradis caché à Tremblant. Nous avons séjourné dans le Glassdome qui avait une vue magnifique et tous les accommodations y étaient. J’ai hâte d’y retourner et cette fois pour plus d’une nuit!! Je le recommande fortement!

My husband and I booked an evening at Bel Air as a special get away. Unfortunately our son was seriously unwell the day we were scheduled to go and we were not able to make the trip (he had had a snowboarding accident in the previous days and there was a complication). When we called to see if we could cancel or postpone we were told that because it was within 30 days there was no reimbursement and no option of postponing the visit. It was recommended I find someone else who could use the reservation. Who can do that - especially people who are coming in from another area? When I pressed, I was told that if I send a medical note for my son we could reschedule. So, to be able to get any value from the over $500 we paid for an evening, I need to drag my son, who has a fractured pelvic bone, to a clinic or to the emergency room. I should add that before booking I searched the website and the Frequently Asked Questions page and found nothing on cancellation policy so assumed they would operate as most hotels do, with a cancellation fee less than the full booking price. My mistake. In addition, there was zero compassion expressed by the staff, just the repetition of policy. Book at your own risk.

A unique and amazing getaway! Clean and excellent amenities! The customer service was polite and available. The pool was relaxing and the sushi restaurant was exquisite.

Nous avons choisi cet hôtel pour une escapade de 2 jours. En route, nous avons reçu un texte nous avisant que notre hébergement était prêt à nous recevoir. Enregistrement rapide et chaleureux à l'arrivée. Entre dômes, pods et chalet, nous avions choisi un chalet. Moderne, impeccable et bien fourni, il offrait une quiétude par son emplacement discret, en colline, entouré d'arbres et avec vue sur la montagne. Puisque j'avais un rendez-vous au Spa le matin où nous devions quitter, on nous a accordé un départ retardé sans que nous ayons à le demander. Enchantés de notre séjour.