Bel Air Tremblant Hotel & Residences

On a eu droit à un oreiller avec une tâche de sang c'était dégoûtant ahhhh l'horreur !! Mais le pire est qu'on l'ait signalé et rien n'a été fait par la manager qui a juste dit Personnellement on y retournera pas!

We stayed in Maribel ( largest cabin) for family day weekend. There were so many issues with the unit - too many to mention. Our trip started an unfortunate interaction with the resort dog and our therapy dog. There was an apology but no one even checked in with us over the three days to see how she was, or to provide any good will gesture. ( very disappointing) The room- chairs were so large and heavy in kitchen we could not even get around the space. None of the converters worked in the bedrooms, stove did not shut properly, there was no recycling bin so all recycling had to be thrown in garbage , no pots ( waited an hour to make dinner) . For the price I paid, not impressed! You need to do better ~ I asked to speak with a manager, and no one even connected with me. One HUGE SHOUT OUT TO LEO- he helped us with a flat tire. Thanks Leo!! You deserve some accolades!!!

Disappointed, we rented a chalet for our 7th anniversary and we couldn't make it up the hill and there was no sand. we walked to "the club house" office and given a number for a towing. We had to be towed to get out/up the hill. The girl working at the office was nice though.

Dès notre entrée dans le loft nous avons été surpris de l’état lamentable du plancher. Beaucoup de dommage causé probablement par l’eau, les allées retour du jacuzzi à la douche sans doute. Le tapis décoratif était affreux et d’une propreté douteuse. La grille de chauffage sous l’armoire était rempli de poussière, de la poussière au plafond et le plancher de douche aurait nécessité un bon brossage entre les tuiles. Le jacuzzi aurait également eu besoin d’être mieux entretenu, pleins de trucs bruns collés au moteur, du sable dans le fond, des cheveux ou poils qui flottent. Pour le prix c’était très décevant. Nous avons toutefois apprécié le Bistro où nous avons déjeuné, le menu est limité mais ce sont de belles assiettes, c’était délicieux, le personnel était sympathique. Nous avons également mangé au Ekki Sushi et c’était tout simplement excellent 5/5.

My husband and I booked an evening at Bel Air as a special get away. Unfortunately our son was seriously unwell the day we were scheduled to go and we were not able to make the trip (he had had a snowboarding accident in the previous days and there was a complication). When we called to see if we could cancel or postpone we were told that because it was within 30 days there was no reimbursement and no option of postponing the visit. It was recommended I find someone else who could use the reservation. Who can do that - especially people who are coming in from another area? When I pressed, I was told that if I send a medical note for my son we could reschedule. So, to be able to get any value from the over $500 we paid for an evening, I need to drag my son, who has a fractured pelvic bone, to a clinic or to the emergency room. I should add that before booking I searched the website and the Frequently Asked Questions page and found nothing on cancellation policy so assumed they would operate as most hotels do, with a cancellation fee less than the full booking price. My mistake. In addition, there was zero compassion expressed by the staff, just the repetition of policy. Book at your own risk.

Great place to relax! It was a great place to relax. I spent my time in the jaccuzi and spa, and reading my book on the balcony. The place was exactly like in the pictures and was very clean. The staffs were friendly and offered great service!