Fort Charlotte Guest House

My wife and I live in the North Isles of Shetland, on Yell, and visit Lerwick regularly, mainly for shopping. It is years since we have stayed in Lerwick but, due to my wife having to go into hospital for an operation, we had to stay, in order to be certain of getting into hospital at the appointed time. In fact, we had to leave two days early because of horrendous snow conditions and forecast gales, which would impact the inter-island ferry service. We own a tourism-related business in Yell, and have heard all the horror stories of staying in Lerwick hotels, so did some research and discovered Fort Charlotte, which several of our favourite tour guides had recommended. We are so glad that we did. We did not know whether we would be there for two nights or four nights, but Ryan, the owner, was amazingly sympathetic and flexible. He called on two occasions, to find out how the operation went. We ended up staying two nights together, with me staying for one night by myself, while my wife was in hospital. I ended up confirming a fourth night, which I then had to immediately cancel because the hospital had decided to discharge my wife earlier than expected. Ryan had already processed the payment, but promised to refund immediately. You don't find that sort of customer service attitude in hotel groups. Fort Charlotte is perfectly located, on the corner of the main street, and is less than 100 yards walk from the three best restaurants in Shetland. We had Room 2, The Suite, which is on the first floor, with great views along Commercial Street. It had an excellent king bed, with very soothing bed linen. It had two comfortable arm chairs and was immaculately clean, as was the good-size bathroom. Kellie, the housekeeper, was also incredibly helpful. We did not have the opportunity to sample breakfast, but have heard very good reports. We were so impressed by Fort Charlotte that we promised one another we would book in regularly, and have romantic dinners in Lerwick. Very highly recommended.

It was a very pleasant surprise to find accommodation where we felt comfortable, as if we were in our own home. Everything was well designed to make us feel part of Lerwick! The soft beds and well-designed wardrobes provided an excellent environment to recharge your batteries and explore the charms of the Shetland Islands.

Had a great stay, hosts very welcoming and helpful. Guest House was excellent. Room very clean and comfortable, immaculate ensuite bathroom, and large flat screen TV. Good choice for breakfast. Location perfect at end of Commercial Street which looked lovely with Christmas lights and decorated shop windows. Within walking distance of Mareal Arts Centre, Shetland Museum and ferry port. Had a great stay.

A fabulous find! Fabulous stay at Fort Charlotte Guest House. Great location, great room and the nicest people you can find.

Highly recommended The room exceeded our expectations Perfect location in Lerwick The owner Ryan, was a very welcoming host We felt at home upon arrival. The breakfasts were great start to the day & opportunity to meet other guests. Looking forward to returning again

Perfect accommodation The accommodation was perfect. Clean, excellent breakfast, so much choice and could have as much as you could eat. Freshly cooked to your order. friendly. Nothing was too much trouble. It is a credit to Lynette and her staff. Would recommend this to all my friends. Thank you for a wonderful stay.