Gateways Inn

We enjoyed our recent two night stay at the inn. The place was lovely and charming. Our room was clean, comfortable, and romantic with the fireplace. We had delicious breakfasts both days with a menu that would meet most needs. We also used the common area to play cards and have a cup of tea one afternoon in front of the fire place. The inn was a great location and we could walk to many restaurants; especially nice when wanting to enjoy cocktails, as well as shops and Venfort Hall.

Always a good place to stay. And so convenient to walk to all the restaurants and shops in town.

very comfortable and pleasant hotel.

It was a lovely place but not up to B&B standards in my opinion.

We booked this inn based on the reviews. They did not support the experience we had. We got in late, were given the Viola room on the main floor at the front-key left in an envelope in the open foyer with a note. The corner room with two big windows is very well lit outside - all night long and they don’t have blackout drapes. The pillows were hard and stiff and it was impossible to sleep. I can honestly say the bed is the worst I've ever slept on in a hotel/inn. After the second night I woke up having to take medicine to cope with the back pain. And the bathroom is freezing in winter. But we hoped breakfast would be great - and it was - the second morning. But the first morning we came in for the very limited time it is served (9am-9:45am). At about 9:05 a lady came in and told us the chef was running late but she would take our drink orders. At 9:15 she came in-without drinks - and announced “The chef isn’t showing.” Would have been nice to know since we had a 10am tour reservation. Clearly they weren’t just running late. Would have been nice to have been given the option to wait or get a refund for breakfast the first time when the chef obviously wasn’t even in the building. We’re told we’ll be mailed a check in two weeks to offset the inconvenience.. I guess they don’t process a credit back to your card? Not sure what happened here but they need to figure out a better way to approach a situation like this. On the positive side, the inn is in a wonderful location-very accessible to little shops and restaurants and close to places we wanted to visit. They do supply bottled water which was helpful. And I do have to say the towel warming rack in the bathroom was very nice and they did a good job with daily maid service. But my back still hurts-thus the 2 stars.

We just had our son's rehearsal dinner at the Gateways Inn on October 4th. It was an excellent experience and could not have gone better. The food and service was excellent and the facility was perfect for our needs. Every single member of the staff was exceptional to work with and the space they arranged for us was perfect for a rehearsal dinner. Every single one of our guests had a great evening and most importantly our son and no daughter in law said it was a great night and an experience they will always remember. A special shout out to the bar staff as they did a great job accommodating our guests and always had an iced tea waiting for me ready to go! We would strongly recommend the Gateways Inn to anyone who is planning an event in Lenox or Pittsfield in the future. Jason and Ginger Breyo