Gateways Inn

Everything was great but we didnt realize our room only had a tub with shower attachment not an actual shower.

very comfortable and pleasant hotel.

My husband and I had an amazing stay at the Gateways Inn. We were greeted warmly by Michelle who brought us up to the Miranda room where we stayed. What a gorgeous suite,she showed us how to turn on the fireplaces, turned on all the lights for us, gave us helpful information on where to have dinner. If your looking for luxury this is the room to get. The bed was so comfortable, we kept the fireplaces on during the night and it was cozy warm. The Inn was beautifully decorates for Christmas, highly recommend. Looking forward to coming back in February!

We booked this inn based on the reviews. They did not support the experience we had. We got in late, were given the Viola room on the main floor at the front-key left in an envelope in the open foyer with a note. The corner room with two big windows is very well lit outside - all night long and they don’t have blackout drapes. The pillows were hard and stiff and it was impossible to sleep. I can honestly say the bed is the worst I've ever slept on in a hotel/inn. After the second night I woke up having to take medicine to cope with the back pain. And the bathroom is freezing in winter. But we hoped breakfast would be great - and it was - the second morning. But the first morning we came in for the very limited time it is served (9am-9:45am). At about 9:05 a lady came in and told us the chef was running late but she would take our drink orders. At 9:15 she came in-without drinks - and announced “The chef isn’t showing.” Would have been nice to know since we had a 10am tour reservation. Clearly they weren’t just running late. Would have been nice to have been given the option to wait or get a refund for breakfast the first time when the chef obviously wasn’t even in the building. We’re told we’ll be mailed a check in two weeks to offset the inconvenience.. I guess they don’t process a credit back to your card? Not sure what happened here but they need to figure out a better way to approach a situation like this. On the positive side, the inn is in a wonderful location-very accessible to little shops and restaurants and close to places we wanted to visit. They do supply bottled water which was helpful. And I do have to say the towel warming rack in the bathroom was very nice and they did a good job with daily maid service. But my back still hurts-thus the 2 stars.

My son recently got married at The Mount in Lenox. Our family, and much of the wedding party stayed for 4 nights at The Gateways Inn. The Gateways hosted the rehearsal dinner (50 guests) and a welcome gathering (90+ guests) the night before the wedding. We also hosted a post wedding gathering after the reception. Jeremy, the executive chef, went above and beyond to take care of our guests. Every dish he served was SO delicious!! The bar manager and his staff did an amazing job as well, delivering amazing cocktails. We felt at home the minute we stepped in the door and didn't want to leave at the end of our stay. It truly became our home away from home for the weekend. Thank you Jeremy, Michele, Kate, Mark, Dulce, Andre, Suzanne and your entire crew who worked tirelessly to make our stay so wonderful. You truly made it a memorable weekend! We look forward to seeing you again soon!

Gateways has been our go-to destination for years. When we saw that Karén would be performing on August 22nd, my husband and I chose to dine at your establishment. Unfortunately, the room where Karén was playing was booked for a private event. Our question to you is why? However, Kate the hostess turned our experience around. She was very welcoming and apologetic. She arranged for us to have a special table where we could dine and enjoy Karéns play. Our advice, please book private parties accordingly.