DPalma Hotel arvostelua

I booked 2 rooms during my recent stays in Bandung. We stayed for 4days & 3nights. My room was not in the condition that I expected. Upon entering the room, I smell smoke and later on I found out that the smoking area was actually in front of my room. Made a complaint and the receptionist was just a sweet talker. Stated that, they will remove the chairs and table at the smoking area. However, nothing was being done and I never made any complaints again. The second day after came back from sight seeing, notice that the toilet seat cover was badly broken. Not sure what happened as it was okay on the first day. I just ignored because I know that, the staffs were only a sweet talkers plus I was so tired after a long day out. I did request for a better room with window and non smoking room. But they said I must add some money as that room is a superior room. I did not want to argue and just proceed to stay at my current room. Overall, this hotel is a no go. Please avoid it and find other hotels with better services and room facilities.