Empire Hotel

Disgusting room shower not working damp room lock on door had issues

Worst hotel I've ever stayed at, dirty, no tv, I was put on the 3rd floor and I'm in a wheel chair and theres no lift. Staff are miserable and unhelpful. Never again.

Very bad hotel The hotel is dirty and needs to be renewed. The bed was broken, the closet was broken and without shelves at all. The Tv wasn’t working and was clearly broken. The bathroom had an awful smell, the shower was dirty. And the worst of all this the room has not a key. They told us to leave the room open and don’t worry about it. The hotel has no lift, so you will need to pick your stuff up to the 3rd floor. I paid a £104 for one night. The owner of the hotel needs to be sued.

Don’t book here save your money the staff were very friendly and got us everything that we asked for but the room wasn’t in a good condition and everything was dirty and we didn’t have toiletries e.g no soap to wash hands with and the bathroom wall was gross and i decided to clean to myself because i was sick of looking at it and the shower was gross and it just looked like they needed a new bathroom all together because it wasn’t properly maintained. Then, in the bedroom carpet wasn’t hovered also the curtain pole wasn’t even on properly so we couldn’t open the curtain because we didn’t want to damage it more, some sheets were stained and some of the towels were as well and the holes in the door that had been plastered badly also the tv didn’t work because there was no arial and staff had no spare wire when asked. The area wasn’t very nice either but they can’t help that, the hotel could of been so much better if it was maintained it would be a lovely place to stay because the building is really beautiful but it’s just been let go and has clearly gone downhill, is there really a cleaner because if so they need to learn how to clean properly because it looked like it hadn’t been cleaned at all for a good while. bar wasn’t open and we where disappointed because we wanted to try it. only reason we chose this place because it was it was close to what we wanted to do and it was close to the city centre, i suggest looking at the reviews before booking this place. the place needs to be fixed.

There is little bugs in the beds, all it is wrong with these hotel.

I didn' even sleep there. After taking a shower, the noise of waters it has remaneid. I reported thus to guy of reception and he didn't anything about. The noise was so loud I could not sleep. So, I left the hotel whitout sleep there. The room is dirty, with a bad smell.