Premier Inn Leicester Fosse Park

We’ve used this hotel several times to visit family. On this occasion we felt that it was looking very tired throughout the main areas and the bedrooms. Carpets visibly dirty and very dusty around the edges. The bathrooms were tired, black mould in the grout in the showers, smelt damp. Nowhere to hang your towels, no towel rail but also no hooks on the back of the door. ( there was evidence of old hooks) the staff were happy to give us fresh towels each day but obviously this isn’t very environmentally friendly. Paint work throughout beaten up and whole place looks like it needs a refurbishment. I had telephoned the previous day to make sure our rooms were together and was assured they were but on arrival they were separated by a stair well and 2 fire doors so although the numbers were 154 and 155 they weren’t near each other. Each time we went back to the rooms our keys did not work, we had to go back to reception and get them sorted. We had made sure they weren’t next to phones or car keys to be deactivated. The positive aspects about this hotel are easy parking and the staff were friendly and helpful and breakfast was plentiful.

Our Accessible Room was cancelled 24 hours before check in due to a ‘technical problem’ and we had to have a ‘robust discussion’ with the Receptionist and Manager to sort the best worst option out. The Hotel is tatty, tired and there were other guests queueing to complain about their rooms. Our room was very cold and we had problems getting the heating working. We were offered a complimentary drink and asked for a Brandy and a Baileys, only to be told the Hotel had neither, despite there being two bottles of Baileys sitting on the shelf. The Manager told us that the Hotel is being demolished in May and the Staff are being made redundant. Worst experience and tattiest Premier Inn we’ve ever stayed at.

For the price you can't really ask for more. Check in was easy, the bed and pillows were comfy, the area was quiet, the shower was really good, the service was friendly, breakfast was unlimited as an optional extra, the bar and lounge were great, plenty of parking.