Mercure Leeds Parkway Hotel

Don’t listen to staff as they don’t know what they are talking about. I donated blood at the Mercure in November and was advised the parking management system had been turned off for the day and I didn’t need to register my vehicle. It wasn’t and I am now battling a £100 parking charge. I have emailed the hotel twice and received no reply. I have also emailed the CEO but have received no reply. Clearly, this hotel appears to demonstrate absolute contempt for people doing something for others. I won’t be using this chain in the future, even for blood donations. Having given blood, it seems the parking management company want their pound of flesh. However, I have never defended myself in court so that will be an interesting experience. Hopefully my lack of faith in the legal system will be misplaced.

Went to the Mercure Leeds to donate blood on 22 November 2024. I and several other diners were advised the parking management system had been turned off and that we didn’t need to register vehicles. Today I received a parking charge for £100. I don’t mind donating blood to the NHS but not to Smart Parking! Needless to say, I won’t be going there again, and if any other donation venue has parking management I will be turning round and going home. What has the world come to!

It was the occasion of our Golden Wedding anniversary. The hotel set the tables as if for a wedding including, flowers, candles and drapes over the seats at no extra cost. We requested a self serve buffet similar in principle to that of a carvery . The vegetable soup was to die for and everybody raved over the salmon. The price was very reasonable a great place for a party.

We went on a day pass to the Feel Good Health Club at the Mercure Hotel and it was such a relaxing experience. The steam room is massive compared to most and works well, whirl pool, swimming, sauna, what more could you want? even now very reasonably priced...Karen was fantastic; so warm, friendly, going above and beyond with hospitality, getting us an extra chair for my friend and showing her timetables, etc etc. Love this place.

I had a reservation (pre-paid) for Sunday 9th July. Went to enter the hotel and was told by a security guard that the hotel was no longer available for guests - He wouldn't even let me use the toilet after a 4 hour car drive ! Eventually a manager (or so they said) came down and said they hadn't been taking bookings for nearly 12 months (I'd booked in October) - I consequently had to find another hotel at short notice and there seems no way of getting a refund as it's impossible to get through to the hotel or Accor - Absolute con artists and the whole situation was very, very strange.

Visited the leisure club and can see the improvement .Great staff who cares for the member and clean facilities .There are some work to be done but have been told its in process .Entrance is from the back of the hotel so make sure you ask .